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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Support Engineer MA&TC - **Company:** Philips - **Location:** Brussel, Belgium - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Hospital Information Systems, SQL Databases, Wi-Fi Technology, Bug Reporting, Information Technology, Health Level Seven International - **Published:** August 12, 2026 - **Apply:** https://www.adzuna.be/details/5836824407 ## About the Role * Bachelor in ICT engineering * ICT experience (MS Operating systems Windows 11 & Server 2022/2025, SQL, AV, OS Patching, security certificates) * Knowledge of and experience with local (WIFI) networks; * Basic knowledge of virtualization & HL7 is desirable is a pre * Extensive knowledge of Patient Monitoring systems is a pre * Experience of Healthcare IT is desirable is a pre. * Experience in maintenance and troubleshooting of technical complex systems * Preferably demonstrable relevant experience in patient monitoring equipment * Fluent in Dutch, fluent in French, fluent in English * "Can do" mentality * Pro-active · Customer oriented * Good communicator * Team player * Positive, open attitude * Willingness to participate in 24x7 shift * Occasional travel to client sites during installation phases ## Description Responsible for servicing and installing professional Philips healthcare 'Patient Monitoring' equipment and maximizing customer satisfaction Your role: * Participate in the Remote Support Desk team * Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP) and Console. * Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography. * Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc. * Perform corrective maintenance, supported when necessary by tier-2 remote support center. * Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements). · Being responsible for patiënt data in a hospital environment working close to the patient. * Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH * Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards * Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned * Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district. * Keep abreast of new technologies likely to affect PH range of products * Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets * Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)