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# AGO Technics: Technical service analyst

- **Company:** AGO Jobs & HR
- **Location:** Baarle-Hertog, Belgium
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Office, TeamViewer
- **Published:** August 12, 2026
- **Apply:** https://www.vdab.be/vindeenjob/vacatures/74358458

## About the Role

Minstens 5 jaar ervaring

Minstens 5 jaar ervaring

Wij worden heel gelukkig als jij onderstaande eigenschappen of kwaliteiten hebt:

 * HBO/Bachelor werk- en denkniveau, of gelijkwaardig door ervaring

 * Ervaring in technische support, servicemanagement of technische analyse

 * Kennis van ERP-, ticketingsystemen en remote support tools

 * Uitgebreide kennis van hardware, software en applicaties

 * Goede beheersing van de Nederlandse en Engelse taal, Frans is een pré

 * Goede administratieve kennis (MS Office, ERP, Teamviewer, ...)

 * Oog voor detail en kwaliteit

 * Service- en klantgerichte ingesteldheid

 * Zin voor verantwoordelijkheid

 * Kunnen werken op zelfstandige en team basis

Onderzoeksgegevens en -resultaten bestuderen en analyseren

Rapporten, publicaties en scripties opstellen

## Description

Als Technical Service Analyst maak je deel uit van ons support team en behoren volgende taken tot jouw takenpakket:

 * Registratie van meldingen en statusupdates in het servicemanagementsysteem

 * Controleren van complexe interventiegegevens

 * Fungeren als technisch expertpunt voor complexe meldingen en technische problemen

 * Coördineren van multidisciplinaire vervolgacties tussen interne teams

 * Bepalen van oplossingsstrategieën bij complexe en multidisciplinaire problemen

 * Uitvoeren van diepgaande root-cause analyses op storingen en procesafwijkingen


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