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# IT Support Engineer I

- **Company:** Amazon
- **Location:** Saran, France
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Analysis, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Network Monitoring, Windows Remote Assistance, TCP/IP, Virtual Local Area Networks, Information Technology, Laptops
- **Published:** August 12, 2026
- **Apply:** https://www.amazon.jobs/applicant/jobs/10499727/apply

## About the Role

High school diploma or equivalent

 - Speak, write, and read fluently in French and English at C1 level or above
 - Experience troubleshooting hardware (desktops, laptops, printers, scanners, network devices)
 - Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
 - Experience with Windows operating systems in an enterprise environment
 - Valid driver's license and ability to travel regularly to other sites across the region
 - Ability to work flexible shifts, including participation in an on-call rotation, based on business needs, Bachelor's degree, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
 - Experience providing IT support in a fast-paced, industrial or logistics environment
 - Experience supporting multiple sites, both remotely and on location
 - Relevant certifications (CompTIA A+, Network+, ITIL Foundation, CCNA)
 - Experience with ticketing and asset management tools
 - Experience with physical security systems (CCTV, access control) is a plus

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

## Description

Provide on-site technical support for hardware, software, network and phone systems at MRS1, a fast-paced site currently undergoing a robotics conversion project

 - Provide remote technical support to other sites across the region, resolving issues by phone or ticketing system and escalating to an on-site visit when needed
 - Travel to other sites across the region to support project rollouts, equipment deployments and preventive maintenance
 - Install, configure and maintain computers, printers, scanners and other equipment
 - Monitor network and server systems; identify, escalate and resolve issues to minimize downtime
 - Log, track and resolve support tickets within agreed response times
 - Document incidents, identify root causes, and follow through with corrective actions
 - Support process improvements and technology rollouts across the network of sites
 - Maintain accurate equipment inventory and documentation
 - Participate in an on-call rotation for critical incidents outside business hours
 - Follow Amazon's safety, security and change management procedures

A day in the life
Your day starts by reviewing open tickets and any incidents that came in overnight from MRS1 or another site in the region. You might spend the morning troubleshooting a network issue on-site, then switch to remotely supporting a colleague at a different location over the phone. In the afternoon, you could be preparing equipment for an upcoming project, running preventive maintenance, or pitching in on the ongoing robotics conversion at MRS1. You'll work closely with Operations, Reliability & Maintenance, and your fellow IT Technicians and Engineers, adjusting priorities as new issues come in - no two days look quite the same.


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