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# Desktop Support Analyst

- **Company:** Longfellow Investment Management Co., LLC
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, JIRA, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Enterprise Software Applications, Software Troubleshooting, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c885536c9aa9ca2

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * EducationExperience: 2-5 years of desktop or technical support preferred, with a Bachelor's in IT or an equivalent technical background.

 * Core Technical Skills: Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.
 * Tools: Hands-on experience with ticketing systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus.
 * Problem Solving: Strong hardware/software troubleshooting and multi-tasking abilities.
 * Soft Skills: Team-oriented with excellent communication, customer service, and a proactive approach to learning.

## Description

LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level systems administration and hands-on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small-team environment and enjoys the variety of managing both high-level system maintenance and everyday end-user needs., * End-User Support: Provide in-person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.

 * System Maintenance: Install, configure, and patch operating systems and enterprise applications.
 * Lifecycle Management: Handle employee onboarding/offboarding, including equipment setup and access provisioning.
 * AssetData Tracking: Manage IT inventory and maintain detailed incident documentation in the ticketing system.
 * SecurityCompliance: Ensure all systems align with company security policies and data protection standards.


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