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# IT Support Technician

- **Company:** Brook Street
- **Location:** Morley, UK
- **Experience:** Expert
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Virtual Private Networks (VPN), Windows Servers, Routing, Cloud Services, Virtual Local Area Networks, Computer Networking Systems, Cloud Platform System, Computer Network Technologies, Microsoft InTune
- **Published:** August 12, 2026
- **Apply:** https://www.brookstreet.co.uk/job/2nd-line-support-technician-bbbh445443-1786543106/apply

## About the Role

If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSPenvironment, this could be the perfect next step in your career., Essential

 * Previous experience working within a Managed Service Provider (MSP) environment
 * Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role
 * Strong Microsoft 365 administration and support experience
 * Experience supporting Windows Server environments
 * Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
 * Excellent troubleshooting and problem-solving abilities
 * Strong communication and customer service skills
 * Ability to prioritise workload and manage multiple support requests

Desirable

 * Experience with Azure services
 * Intune and Endpoint Management knowledge
 * Exposure to backup and disaster recovery solutions
 * Relevant Microsoft or networking certifications

Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.

## Description

As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required.

You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

 * Providing 2nd line technical support across desktop, server, and cloud environments
 * Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
 * Supporting Windows Server environments
 * Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
 * Managing support tickets and system alerts through the helpdesk platform
 * Keeping customers informed with clear and professional communication throughout the resolution process
 * Escalating more complex incidents to senior engineers when required
 * Maintaining accurate documentation and ticket updates


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