> Markdown version of [/jobs/ext/2030990-ict-and-reprographics-technician](https://www.wearedevelopers.com/jobs/ext/2030990-ict-and-reprographics-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT and Reprographics Technician - **Company:** HARRIS ACADEMY ORPINGTON - **Location:** London, UK - **Experience:** Experienced - **Salary:** £32,535.0 - £33,012.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Products, VoIP, Configuration Management Databases, System Configuration, Microsoft Office, Microsoft Software, Network Architecture, Microsoft SharePoint, Tablet Computers, Laptops, User Accounts - **Published:** August 12, 2026 - **Apply:** https://jobs.theguardian.com/job/10171456/ict-and-reprographics-technician/?LinkSource=PremiumListing ## About the Role We would like to hear from you if you have: * Good verbal and written communication skills * The ability to self-manage, organise, and prioritise tasks and work under pressure * A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality * Flexibility and adaptability * Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products * Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving * A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector * Recent experience of working in an on-site IT based, Customer Service environment * Proven experience of supporting Microsoft products * Proven experience of managing Active Directory user accounts * Recent experience of supporting Apple products * Recent experience of supporting Windows 10 PCs, laptops and tablets ## Description Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington., * Providing high-quality technical support, advice and guidance to staff, students and trainee teachers * Ensuring that all incidents and service requests are logged appropriately * Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. * Identifying, implementing and documenting Known Issues and workarounds for desktop related issues * Ensuring that Academy incidents and service requests are resolved within the target resolution time * Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads * Installing, configuring and maintaining computer peripheral equipment * Installing and testing new software and software updates and upgrades * Installing, configuring and maintaining VoIP telephones * Familiarising yourself with the network infrastructure and associated documentation * Ensuring that the server and network infrastructure at both locations are regularly checked and maintained * Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices * Administering Active Directory user login accounts * Managing Active Directory Distribution and Security groups within the Academy * With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. * Delivering the IT support service in accordance with ITIL and HarrisNET principles. * Updating and maintaining the IT assets in both locations as listed in the CMDB * Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london)