> Markdown version of [/jobs/ext/2031137-product-owner-claims](https://www.wearedevelopers.com/jobs/ext/2031137-product-owner-claims). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Owner (Claims) - **Company:** Eden James Consulting Ltd - **Location:** Milton Keynes, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Data Migration, Machine Learning, Scrum Methodology - **Published:** August 12, 2026 - **Apply:** https://www.reed.co.uk/jobs/product-owner-claims/57227965 ## About the Role * Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims. * Confident in presenting to and influencing C-suite stakeholders. * Solid understanding of automation technologies and working knowledge of AI/ML applications in insurance, along with strong product governance experience. * Experience working with data teams to define requirements, interpret model outputs and challenge assumptions. * Strong grounding in Agile product delivery principles, including roadmap ownership, backlog and demand management, prioritisation frameworks and value-based decision making. * Understanding of UK insurance regulation and of governance, risk and compliance requirements in IT delivery. * Certified Scrum Product Owner (CSPO) or equivalent. ## Description * Working with the Consumer Experience Director and Claims Director to define the claims product vision and roadmap, translating business strategy into a prioritised backlog. * Setting and communicating a phased STP strategy with clear milestones and success metrics, and tracking product-level performance against them. * Playing a leading role in the transformation programme, including helping design new operating models and embedding good product practice within the team. * Maintaining a single, transparent, prioritised backlog as the primary intake point for change requests and improvement ideas, ensuring documentation is complete and fit for ongoing continuous improvement. * Supporting the structured handover of knowledge, products and delivery ownership from the current Claims system programme into BAU, including planning for retention and succession within a long-tenured, highly experienced team. * Identifying and prioritising automation opportunities across the claims lifecycle, and articulating trade-offs between cost, scope, sequencing, value and delivery capacity to support decision-making. * Co-ordinating delivery across IT teams within an agile, matrix-managed environment, agreeing clear goals for each delivery cycle and aligning product priorities with available capacity and wider IT priorities. * Ensuring strong product governance throughout, particularly as AI capabilities are integrated into claims processes. * Overseeing testing, data migration and cutover planning for legacy-to-new platform transitions. ## Related Videos - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [User 1st! 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