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# IT Support Engineer

- **Company:** Ride Shotgun
- **Location:** Burley, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Cloud Computing, Internet Protocol, Routing, Windows PowerShell, Azure Active Directory, Cloud Services, Gsuite, Firewall Services Module
- **Published:** August 12, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbc1223298f6853a4dd1a0096334fa5875/eaa

## About the Role

* Experience in working within an IT support role
 * Excellent critical thinking and problem-solving skills
 * Excellent interpersonal, team-working and customer service skills
 * Be self-motivated and able to handle a varied workload within a fast paced environment
 * Excellent verbal and written communication skills
 * Have the drive to seek out and learn new skills that always ensures you can meet the company needs as it grows
 * Experience working within a creative, agency environment is desirable
 * Experience working Cloud technologies including Google workspace, Microsoft 365
 * Must have a full UK drivers licence with own transport

Must have experience

 * IP Networking and protocols
 * Firewall configuration and management
 * Switch configuration, management and routing
 * AD and Azure AD configuration

Desirable experience

 * Antivirus Management
 * Powershell
 * MDM technologies and implementation

## Description

The IT Support Engineer will be based in our Leeds office and will be part of the team responsible for day-to-day support management of all internal systems across international sites.
We are looking for someone who is confident to be the first point of contact for users, taking the time to understand their issues and share our approach of "fix it once"., * Acting as first point of contact for all IT support related queries

 * Investigating and resolving technical issues on both Apple and Windows OS
 * Monitor NAS and Window servers as well as looking after networked devices and responding to common user application issues
 * Be responsible for onboarding and offboarding users via cloud services
 * Support and maintain a high level of security
 * Software installation and patching