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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist (SCA... - **Company:** Iowa Department of Administrative Services - **Location:** Des Moines, IA, United States - **Salary:** $63,627.0 - $101,650.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software Applications, Unix, Databases, Network Troubleshooting, Network Connections, Proprietary Software, Shell Script, Software Deployment, PL-SQL, Backup and Restore, Wi-Fi Technology, Scripting, Information Technology, Software Performance - **Published:** May 17, 2026 - **Apply:** https://www.juju.com/job/00000000g0ce33 ## About the Role + Working knowledge of computer software, hardware, and application troubleshooting. + Advanced technical knowledge of operating systems and software. + Attention to detail. + Analytical and problem-solving skills to troubleshoot and diagnose issues. + Ability to secure confidential information. + Customer service skills. + Reliable transportation and the ability to travel., The incumbent must meet the minimum requirements to qualify for the position. + High school diploma (or high school equivalency diploma). + Equivalent of three (3) years of full-time experience in computer science or related experience. Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience. Additional Qualification Requirements Preferred Qualifications: + Associate's degree in computer science or information technology. + Experience working in or transitioning to Agile methodologies. + Knowledge and experience with UNIX programming language + Knowledge and experience with PL/SQL + Experience with shell scripting, including navigating directories, listing files, and opening/editing scripts in QA and production support environments. 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch. ## Description The Proprietary Application Support Team delivers support to the Judicial Branch's employees on how to use various types of proprietary software programs efficiently and effectively in fulfilling business objectives. This position blends hands-on technical support, proprietary application troubleshooting, system maintenance, and end-user support. This includes troubleshooting applications and software for all internal court staff. The Information Technology Support Specialist is responsible for supporting, maintaining, and improving in-house applications. This role focuses on troubleshooting, database interaction, scripting, end-user support, and collaboration with development and business teams to ensure stable, reliable system operations., Position classification is determined as the 'best fit' of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Specialist as summarized below., Provide computer and information technology specialized assistance for Iowa Judicial Branch users and business operations. Examples of Duties and Responsibilities + Maintain and enhance new and existing systems, hardware, and software performance. + Monitor compliance and requirements. Anticipate web and software needs; audit system behavior and monitor firewalls. + Perform software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and updates. + Record all issues, actions, and resolutions to help with future troubleshooting. + Review diagnostics and assess the functionality and efficiency of systems. + Diagnose and resolve hardware, software, and network issues. Test and perform post-resolution follow-ups to ensure problems are resolved. + Perform network connectivity, Wi-Fi setup, and printer configurations. + Implement security protocols, including user access controls and data backups. + Provide customer service and training to users on software applications, security best practices, and system use. + Generate sign-ins for new hires during the onboarding process. + Other duties as assigned. ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [How to Assess and Hire Talent: The Skills-Based Hiring Playbook for the AI Age](https://www.wearedevelopers.com/videos/1488-how-to-assess-and-hire-talent-the-skills-based-hiring-playbook-for-the-ai-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)