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# IT Service Desk Agent

- **Company:** DIS AG
- **Location:** Frankfurt am Main, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Knowledge Management, Microsoft Office, Software Engineering, Systems Integration, Backend, User Administration
- **Published:** August 12, 2026
- **Apply:** https://www.adzuna.de/details/5837631127

## About the Role

* Optimalerweise eine erfolgreich abgeschlossene Ausbildung zum Fachinformatiker Systemintegration oder eine vergleichbare Qualifikation

Erste Berufserfahrung im Bereich Service Desk
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Fachwissen in den Bereichen Microsoft Office 365, Exchange
Hard- und Softwarekenntnisse im Bereich Backend Systeme

## Description

* Erfassung, Analyse und Bearbeitung technischer Probleme im IT-Umfeld

Koordination von IT-Service-Anfragen
Benutzerverwaltung in Active Directory
Nachverfolgung von offenen Tickets
Entwicklung und Pflege einer Knowledge Management Datenbank


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