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# Junior IT-Supporter

- **Company:** DIS AG
- **Location:** Saarbrücken, Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology
- **Published:** August 12, 2026
- **Apply:** https://www.adzuna.de/details/5835690203

## About the Role

* Abgeschlossene Ausbildung oder Umschulung im IT-Bereich

Erste praktische Erfahrung im Support-Bereich ist von Vorteil
Idealerweise Kenntnisse im Bereich Active Directory
Theoretisches Wissen im Umgang mit Windows-Betriebssystemen
Ausgeprägte Kommunikationsstärke für die Arbeit mit Anwendern
Selbständige und lösungsorientierte Arbeitsweise

## Description

* Annahme und Priorisierung von Störungsmeldungen per Telefon oder E-Mail

Bearbeitung von Anfragen im Soft- und Hardwarebereich
Unterstützung der Anwender in IT-relevanten Fragen
Analyse, Klassifizierung und Bearbeitung eingehender Anfragen im Ticketsystem
Sicherstellung eines reibungslosen Support-Betriebs
Erstellung von Handbüchern und technischer Dokumentation
Durchgehende Dokumentation von Meldungen und Lösungen


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