> Markdown version of [/jobs/ext/2032208-technical-support-specialist-the-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2032208-technical-support-specialist-the-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist The Technical Support Specialist - **Company:** Aver Europe - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Communications Protocols, Software Debugging, Ethernet, Systems Integration, Universal Asynchronous Receiver/Transmitter, Serial Peripheral Interface - **Published:** August 12, 2026 - **Apply:** https://es.trabajo.org/oferta-5001-018dcbe329ecaba94205393ef65225c1 ## About the Role Location: Madrid (on -site) Job description: Technical Support Specialist The Technical Support Specialist serves as a technical liaison between the company's engineering teams and customers. This role involves providing technical support, product demonstrations, and ensuring successful product integration for customers. Key Responsibilities: · Technical Support: Provide first-level support for AVer products (installation, usage, troubleshooting) via email, phone, video, and remote access tools. · RMA Management: Handle RMA/DOA requests, check products for defects, repair and return items, and update customers. · Inventory: Maintain accurate records of spare parts and place weekly orders with HQ. · Trade Show Support: Prepare, configure, and check units for trade shows, assisting with setup and teardown. · Loan Management: Maintain and manage loan equipment, ensuring returns are checked and refurbished as needed. Expectations: · Provide reliable technical support to customers. · Collaborate with internal teams for product improvements. · Resolve technical issues promptly to maintain customer satisfaction. · Adapt to evolving technologies within the industry. Required Skills: · Strong understanding of hardware/software integration. · Experience with debugging tools and embedded systems. · Knowledge of communication protocols (I2C, SPI, UART, CAN, Ethernet). Soft Skills: · Excellent problem-solving and communication skills. · Customer-focused with a proactive approach to issue resolution. · Strong organizational and multitasking abilities. Your Profile · Technical education (Electronics, Communications, or IT - no engineering degree required) · Good command of Spanish & English (written and spoken), other language is a plus. · Hands-on, customer-oriented, and proactive mindset · Strong communication and presentation skills Job Type: Full-time Work Location: On-Site ## Related Videos - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)