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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # BSS Architect - **Company:** Capgemini - **Location:** Philadelphia, PA, United States - **Salary:** $73,150.0 - $174,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Business Analytics Applications, Data Analysis, Software Bug Management, Data Conversion, Data Integration, Data Migration, Design of User Interfaces, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Systems Architecture, Systems Integration, Workflow Management Systems, Enterprise Software Applications, OSS/BSS - **Published:** August 12, 2026 - **Apply:** https://www.capgemini.com/jobs/530216-en_US_SAPBTP/x/ ## About the Role Telecom & Domain Expertise * Strong knowledge of Telecom Billing Systems, including: * CSG * Amdocs * Similar billing and customer management platforms Experience working with BSS (Business Support Systems) and OSS (Operational Support Systems) environments. Understanding of telecom business processes and customer lifecycle management., Analytical Skills * Ability to analyze complex business requirements and technical constraints. * Strong problem-solving and decision-making capabilities. * Expertise in evaluating alternatives and designing effective solutions. Communication Skills * Excellent verbal and written communication skills. * Ability to communicate effectively with both business and technical stakeholders. * Strong presentation and facilitation capabilities. Technical Skills * Knowledge of solution design principles, systems architecture, and integration technologies. * Understanding of software development lifecycle (SDLC) and implementation methodologies. * Familiarity with enterprise applications and telecom technology ecosystems. Interpersonal Skills * Strong stakeholder management and relationship-building capabilities. * Ability to collaborate effectively across multiple teams and customer organizations. * Skilled at influencing without direct authority and driving consensus., * Experience leading customer-facing solution design initiatives. * Exposure to large-scale telecom transformation programs. * Experience with system integration and enterprise application implementations. * Knowledge of Agile, Scrum, or hybrid delivery methodologies. * Familiarity with data migration and transformation projects. * Experience managing priorities across multiple concurrent projects. Success Profile The ideal candidate is a customer-focused Solution Designer with strong telecom domain expertise who can seamlessly bridge business requirements and technical implementation. They excel at stakeholder management, requirements analysis, and designing scalable solutions while ensuring successful project delivery and exceptional customer outcomes in fast-paced implementation environments. ## Description At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment. Your role The Solution Designer is responsible for leading the end-to-end solution design process, working closely with Solution Architects, Product Owners, Development Teams, and Customers to translate business requirements into scalable, high-quality functional and technical solutions. This role combines business analysis, solution architecture, stakeholder engagement, and delivery oversight to ensure that customer requirements are effectively captured, designed, validated, and implemented. The ideal candidate will have strong experience in Telecom Billing Systems, BSS/OSS domains, systems integration, and customer-facing solution delivery., Requirement Analysis & Business Engagement * Collaborate with customers and stakeholders to conduct requirements gathering and analysis workshops. * Understand business objectives, processes, and operational needs to define solution requirements. * Perform FIT/GAP analysis to assess business requirements against existing product capabilities. * Document business requirements, functional specifications, and user stories. * Review and validate requirements with customers and obtain formal sign-off. Solution Design & Architecture * Design end-to-end functional and technical solutions aligned with customer business needs. * Develop detailed solution documents, including: * Functional specifications * Technical design documents * Process flows * System interaction diagrams * Integration designs Define system customizations, enhancements, and integration approaches. Work with Solution Architects and Development teams to ensure design feasibility and alignment with enterprise standards. Obtain customer approval and sign-off on proposed solutions. Telecom Domain Solutioning * Design and support solutions within Telecom Billing, BSS, and OSS ecosystems. * Leverage industry knowledge of platforms such as: * CSG * Amdocs * Other telecom billing and customer management solutions Support integration between billing, CRM, order management, provisioning, and operational support systems. Testing & Validation * Participate in end-to-end solution testing and validation activities. * Collaborate with development teams and customers during testing cycles. * Ensure delivered solutions meet business, functional, and technical requirements. * Support defect analysis, resolution validation, and customer acceptance testing (UAT). Customer Engagement & Demonstrations * Conduct customer demonstrations throughout the project lifecycle. * Facilitate solution walkthroughs and design reviews with business and technical stakeholders. * Present best practices, recommendations, and solution value propositions to customers. * Act as a trusted advisor on solution capabilities and implementation approaches. Data Migration & Integration * Support data analysis, conversion, migration, and transformation activities. * Define system interfaces, integrations, and reporting requirements. * Ensure smooth integration between internal and third-party platforms. * Assist in identifying data quality, mapping, and migration challenges., Business Analysis & Solution Design * Requirements gathering and analysis * FIT/GAP analysis * Use case documentation * User story creation and management * Functional and technical solution design * Process mapping and workflow design * Systems integration design Testing & Delivery * End-to-end solution validation * User Acceptance Testing (UAT) * Defect management and resolution support * Customer demonstrations and solution walkthroughs Data & Integration * Data analysis * Data conversion and migration * Interface design and integration * Reporting and analytics solutions ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)