> Markdown version of [/jobs/ext/2033029-deskside-support-engineer-des](https://www.wearedevelopers.com/jobs/ext/2033029-deskside-support-engineer-des). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support Engineer-Des

- **Company:** Belcan
- **Location:** Des Moines, IA, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Image Management, Issue Tracking Systems, Networking Basics, Software Engineering, Enterprise Software Applications, Laptops
- **Published:** August 12, 2026
- **Apply:** https://belcangovernmentsolutions.careercenter.smartsearch.plus/registration/?jobid=18055274

## About the Role

* Experience supporting laptops, desktops, printers, scanners, and related hardware.
 * Strong knowledge of Windows OS, basic networking, and common enterprise applications.
 * Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
 * Ability to diagnose hardware and software issues efficiently.
 * Strong communication and customer service skills.

## Description

The Deskside Support Engineer in Des Moines, IA provides hands-on technical support for end-user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment., * End-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.

 * Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
 * Software Installation - Install, update, and configure approved software applications following organizational standards and security policies.
 * Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
 * Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
 * Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
 * User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
 * Collaboration - Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
 * Compliance & Security - Ensure all devices meet security, patching, and compliance requirements.


## Related Videos

- [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)