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# Technical Support Specialist

- **Company:** Cs2 ITEC GmbH?&?Co.?KG
- **Location:** Erlangen, Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Virtual Private Networks (VPN), Firewalls (Computer Science)
- **Published:** August 12, 2026
- **Apply:** https://hp.cs2-itec.de/jobs/page.php/technical-support-specialist-m-w-d?p=25084

## About the Role

* Abgeschlossene Ausbildung, z. B. als Fachinformatiker (m/w/d)
 * Mindestens erste Berufserfahrung im IT-Bereich
 * Kenntnisse in Windows- und Linux-Systemen, Netzwerken, Firewall und Security
 * Erfahrung mit Firewall-Systemen und VPN-Technologien
 * Kenntnisse in Datenschutz, Protokollanalyse und Troubleshooting
 * Erfahrung im Remote-Kundensupport und idealerweise nach ITIL
 * Bereitschaft zum 3-Schichtmodell
 * Kundenorientiert, teamfähig und kommunikativ
 * Gute Deutsch- und Englischkenntnisse

## Description

* Installation und Wartung von Connectivity-Lösungen
 * Sichere Anbindung medizinischer Systeme an Remote-Service-Plattformen
 * Bereitstellung von IT-Lösungen zur Integration medizinischer Systeme im Krankenhaus
 * Planung, Test und Implementierung kundenspezifischer IT-Lösungen
 * Beratung und Schulung interner und externer Kunden
 * Mitarbeit im telefonischen 24/7-Support, inkl. Rufbereitschaft und Schichtbetrieb
 * Verbesserung von Support-Prozessen und Remote-Connectivity-Lösungen


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