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# IT-Service Desk

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Office Suite, Information Technology, Operational Systems
- **Published:** August 12, 2026
- **Apply:** https://www.adzuna.de/details/5835689041

## About the Role

* Abgeschlossene Ausbildung oder Studium im Bereich der Informationstechnologie oder vergleichbare Qualifikationen

Praktische Erfahrung im IT-Support oder Kundenservice wünschenswert
Gute Kenntnisse in gängigen Betriebssystemen (Windows, macOS) und Office-Anwendungen
Kommunikationsstärke, Serviceorientierung und Teamfähigkeit

## Description

* Entgegennahme von IT-Anfragen und Störungsmeldungen per Telefon, E-Mail oder Ticketsystem

Weiterleitung komplexer Anfragen an den Second-Level-Support
Aktive Mitarbeit an der Optimierung von IT-Prozessen und Serviceabläufen
Analyse und Lösung von technischen Problemen im First-Level-Support
Dokumentation der durchgeführten Maßnahmen und Fehlerbehebungen


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