> Markdown version of [/jobs/ext/2034436-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2034436-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Insight Global - **Location:** Deerfield, IL, United States - **Experience:** Experienced - **Salary:** $37,440.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Software as a Service, Cloud Computing, Configuration Management Databases, Microsoft Office, Microsoft Operating Systems, Remote Access Technology, Software Engineering, Computer Equipment - **Published:** August 12, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/illinois/deerfield/it-support-analyst/job-563042/ ## About the Role * 2-3 years of hands-on IT Helpdesk & Desktop experience * Must be detail oriented and have excellent organizational skills * Ability to support Director+ roles including Executives and Executive Admins * Excellent Customer Service First/Customer compassionate mindset * Confident in your technical abilities and be able to communicate effectively with a non-technical end user community * High energy and ability to work independently in a very fast growth environment * Flexible in a fast growing and constantly evolving environment * Working knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365 * Ability to troubleshoot hardware and software issues effectively and efficiently * Ability to communicate effectively both written and verbally * Self-sufficient, self-managed, self-motivated, must be effective working independently * Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians * Must have flexibility to attend team meetings Nice to Have Skills & Experience * Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus * Microsoft certifications a plus ## Description The IT Temp Support Analyst will be a contact for internal company employees seeking assistance and support of computer hardware, software, and cloud applications, mobile, and other various desktop devices. This hands-on position will provide L2 Site Support and escalation support. This includes support for local home workers and other geographical locations (Remote Support) as well. This role is responsible for end-to-end IT support, including new hire onboarding and offboarding, device imaging and deployment, asset recovery, and workstation reimaging. The position provides day-to-day technical support by monitoring and triaging service desk tickets, troubleshooting desktop, laptop, mobile, network, and remote access issues, and delivering timely, high-quality support-including executive white-glove service as needed-across multiple iRhythm locations. Responsibilities also include documenting procedures, maintaining the CMDB and hardware/software inventories, managing software and cloud application licenses, and coordinating e-waste and proper asset disposal. The role interfaces with external vendors such as IBM for L1 support, assists teammates, supports smart hands and on-site technical needs (including MDF/IDF environments), and contributes to project work and new technology initiatives. This position will primarily provide onsite support and will require a physical presence in the office most days. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)