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# Help Desk Specialist

- **Company:** Discovery Inc.
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Command-Line Interface, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Administration, Citrix Systems, SAP (Applications), Microsoft SharePoint, Software Troubleshooting, Computer Equipment, Information Technology, Cisco, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fdc3a069c8177dab

## About the Role

* Desktop support: 3 years (Required)
 * Active Directory: 3 years (Required)
 * Application support: 3 years (Required)

License/Certification:

 * CompTIA A+ (Required)

Ability to Commute to and from work location

## Description

We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, troubleshooting software and hardware issues, and maintaining the overall IT infrastructure. This role requires a strong understanding of network administration, VPN configurations, and various IT tools to ensure efficient operations within the organization., * Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.

 * Troubleshoot and resolve VPN connectivity issues to ensure secure remote access for users.
 * Manage user accounts and permissions through Active Directory, ensuring compliance with security policies.
 * Perform software troubleshooting to identify and resolve application-related problems.
 * Implement Group Policy Objects (GPO) as needed to enforce security settings across the network.
 * Document all support activities in the ticketing system to maintain accurate records of issues and resolutions.
 * Collaborate with other IT team members to enhance overall IT infrastructure reliability.
 * First Call Resolution for Business Corporate Users

Qualifications

ITIL: Foundation
MS OS
Cisco Solutions
Basic PC Hardware
Advanced Active Directories
SharePoint
Citrix Client
CMD Line Interface
Basic Networking
SAP/EX/ERP
Software Install


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