> Markdown version of [/jobs/ext/2035268-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2035268-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Envestnet, Inc. - **Location:** Berwyn, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Spyware, Antivirus Softwares, Apple Mac Systems, Confluence, JIRA, Cyber Security, Remote Desktop Services, Wi-Fi Technology, Break Fix, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation - **Published:** August 12, 2026 - **Apply:** https://www.dice.com/job-detail/233b76e2-672d-41a4-82e2-bd4c99fcb5f1 ## About the Role * Bachelor's degree in technology or related subject, or equivalent combination of education and work experience. * 6+ years of experience as a computer support specialist, including experience handling escalated issues and complex troubleshooting. * Strong aptitude in Windows repairs, spyware and virus removal, hardware, upgrades and troubleshooting. Preference will be given to those with matching macOS experience.[DM1] * Strong interpersonal and customer service skills, with the ability to operate as a senior technical resource in a fast-paced support environment. * Knowledge of methodologies used to support enterprise computer systems and troubleshoot computer equipment malfunctions. * Ability to communicate technical problems effectively with both technical and non-technical groups. * Must maintain confidentiality. Preferred Qualifications: * Jira Service Desk experience preferred. * Prior experience with Intune or Autopilot endpoints preferred. ## Description We're looking for a skilled Technical Support Specialist to join our deskside Level 2 support team. In this role, you'll serve as a senior technical resource for escalated issues, lead hands-on troubleshooting across hardware, software, and endpoint support needs, and partner with cross-functional teams to improve service delivery and user experience. This role is ideal for someone who enjoys solving complex problems, working independently, and driving operational improvements that make a direct impact., * Lead site-based L2 initiatives, involving the L1 Global Service Desk as necessary, and serve as a senior technical resource for complex escalations and operational improvements. Participate in project teams tasked with executing changes. * Collaborate with Security Operations and other cross-functional IT teams to enhance both security posture and end-user experience. * Act as a primary technical escalation point for Level 1 technicians, addressing troubleshooting, process, and procedural queries while providing guidance and coaching as needed. * Maintain an inventory of all equipment and software licenses, and work with system administrators and engineering teams on lifecycle planning, projects, and problem resolution as needed. * Manage the onboarding process for new users, including device readiness and access coordination, and create documentation for processes and procedures in the Service Desk on Jira/Confluence. * Generate and analyze ad hoc operational reports for management, including details from endpoint tools, Active Directory, ticket information, and related support systems. * Independently identify chronic issues through the Problem Management process and drive improvement projects from intake through implementation, partnering with cross-functional teams as needed to deliver durable operational outcomes. * Oversee the Autopilot image and device provisioning process, ensuring it aligns with organizational standards and end-user requirements. * Perform remote and onsite troubleshooting of hardware, software, networking, and endpoint management issues for a range of clients. * Provide Level 2 tech support at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and troubleshooting end-user devices, conference room technology, and environmental factors such as WiFi. * Follow the documented escalation process for Level 3 (Solutions) or management assistance, applying sound judgment and ensuring clear communication across in-person, phone, email, or remote desktop support. * Train users on new company-provided applications and assist with problem-solving for supported applications. Suggest training ideas and support content based on trends identified through support interactions. * Participate in patching and upgrade testing with Intune/EUC administrators and document internal procedures and support standards. * Follow up with customers and stakeholders to ensure issues are resolved and be available for night and weekend support during critical periods. * Provide AV support for executive presentations and maintain conference room equipment, helping ensure readiness for high-visibility onsite events. Additional or different functions may be assigned as needed. * Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested. * As part of the responsibilities for this role, you will understand and readily support Envestnet''s established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)