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# IT Technician I

- **Company:** Golden, LLC
- **Location:** Oxnard, CA, United States
- **Experience:** Starter
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Interaction Design, Networking Basics
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=156ca2349cdf7c89

## About the Role

* 0-2 years of experience in an IT help desk or customer support role.
 * Basic proficiency in Windows OS and its troubleshooting.
 * Strong communication and interpersonal skills.
 * Excellent problem-solving abilities and a willingness to learn.
 * Ability to work effectively both independently and as part of a team in a fast-paced environment.

## Description

The IT Technician I is an entry-level role that involves providing Tier 1 support, addressing basic technical issues, and assisting users with their IT needs. The ideal candidate will have a foundational understanding of Windows OS, basic networking concepts, and excellent customer service skills., * Provide Tier 1 support for initial IT issues, assisting users with troubleshooting and basic technical inquiries.

 * Manage incoming support tickets, ensuring timely and effective responses to user requests.
 * Document and track support tickets with detailed notes on user interactions and resolutions.
 * Assist in resolving common technical problems related to Windows OS, software applications, and hardware.
 * Collaborate with Tier 2 support staff to escalate issues that require advanced troubleshooting.
 * Help maintain IT support documentation and contribute to the knowledge base.
 * Provide basic training and support to end-users on software applications and IT policies.
 * Participate in team meetings to share knowledge and improve service delivery.


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