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# Application Support Technician

- **Company:** Pacific Office Automation
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Networks, Database Theory, Desktop Computing, Microsoft Office, Microsoft SQL Server, Windows Servers, Office Automation, Software Maintenance, Software Engineering, Software Troubleshooting
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=46c53ab3c4bfa341

## About the Role

* Able to take initiative and/or work independently
 * Proactive thinking and problem solving
 * Comfortable working on the phone
 * Comfortable working on computers
 * Customer service skills
 * Organization and task management skills
 * Attention to detail, * Associates degree or higher with at least 1 year of customer service experience
 * 1-2 years help desk experience
 * Professional work ethic
 * Strong customer service skills and great phone etiquette
 * Basic understanding of database concepts
 * Good understand of networking concepts
 * Good understanding of Microsoft Windows
 * Experience with MS-Office products (Outlook, Word, Excel, etc.)
 * Ability to work independently and also in a dynamic team environment
 * Microsoft SQL experience a plus
 * Windows Server experience a plus

## Description

We are currently looking for a Support Technician in our Phoenix, AZ office. The Application Support Technician is responsible for installing, supporting, and troubleshooting Pacific Office Automation's managed print services software (Remote Monitoring Services). This role provides direct assistance to external clients, contract administrators, and sales representatives. The ideal candidate is technically minded, proactive, customer focused, and able to work both independently and collaboratively within a team., * Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.

 * Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
 * Supply account-related information to clients, contract administrators, and account representatives.
 * Collaborate with the software development team on issues, improvements, and operational needs.
 * Document daily activities, troubleshooting steps, and resolutions in the company's ticketing (CRM) system.
 * Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
 * Provide excellent customer service via ticketing response and customer communication.
 * Completes all MPS Monitor Training modules within 30 days of start date.
 * Works to meet the goals of Pacific Office Automation and role specific KPIs.
 * Participates in ongoing learning and achieve at least one certifications (Micosoft training by goal and/ or CompTIA A+)


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