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# Solution Adoption Project Manager

- **Company:** Waystar, Inc
- **Location:** Louisville, KY, United States
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Business Software, Data Integrity, Microsoft Office, Product Software Implementation Methods, Data Import/Export, Information Technology
- **Published:** August 12, 2026
- **Apply:** https://dejobs.org/x/x/526B6E71380E41458E541FA7948AFF3D/job/

## About the Role

* Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
 * Strong analytical and problem-solving skills with attention to detail.
 * Basic understanding of software implementation methodologies.
 * Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
 * Proficiency in using business software applications (e.g., Microsoft Office Suite).
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Prior experience in a customer-facing role or technical support is a plus.

## Description

Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company's product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements and / or customization. Ensures that client's needs have been met and that the product / solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Report only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications / Systems Engineering - Post-Sales - Sales Plan. This is an individual contributor role., * Execute initial software configurations and system setups based on client requirements and project specifications.

 * Perform data import and migration activities using provided tools and adhering to established procedures.
 * Conduct basic testing of implemented solutions to ensure functionality and data integrity.
 * Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.
 * Assist in creating and maintaining implementation documentation and knowledge base articles.
 * Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.
 * Participate in client calls and meetings to gather requirements and provide updates on implementation progress.
 * Continuously learn and stay updated on Waystar's product features and implementation best practices.


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