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# PC/Printer Field Break/Fix Technician

- **Company:** BC Forward
- **Location:** Pleasanton, CA, United States
- **Salary:** $59,342.0 - $77,688.0
- **Contract:** Temporary contract
- **Skills:** Computer Networks, Desktop Computing, Proprietary Software, Hardware Debugging
- **Published:** August 12, 2026
- **Apply:** https://www.disabledperson.com/jobs/74203734-pc-printer-field-break-fix-technician

## About the Role

We are seeking a PC/Printer Field Break/Fix technician to join our dynamic team. The ideal candidate will have strong experience in HP PC and printer field break/fix, hardware diagnostics, and customer-facing service delivery and a proven ability to resolve onsite incidents, manage escalations, and ensure customer satisfaction within contractual and financial guidelines., * Technical and mechanical hardware repair experience on PCs and printers.

 * Strong mechanical aptitude and proficiency with tools and alignment devices.
 * Logical, systematic troubleshooting skills across hardware and basic networks.
 * Clear verbal and written communication with onsite customer-facing experience.
 * Ability to prioritize, plan, and work independently within standard procedures.
 * Understanding of service financials and business impact of field decisions.
 * Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 lbs.
 * Availability for scheduled and unscheduled overtime, holidays, and shift work.
 * High School diploma or equivalent and additional hardware technology training. College preferred.

Preferred Skills:

 * HP printer repair knowledge and experience.
 * Familiarity with escalation management and action plan execution.

## Description

* Perform onsite break/fix support for HP laptops, desktops, RPOS, workstations, and printers.
 * Configure hardware, software, and simple network components and perform unit installs and repairs.
 * Troubleshoot technical and mechanical issues, including third-party software, networks, and switches as needed.
 * Execute and assist with escalation action plans to remediate PC and print incidents.
 * Educate customers on technology usage and set clear expectations during service events.
 * Prioritize and manage multiple tickets and commitments in a fast-paced environment.
 * Adhere to business, financial, and contractual requirements while supporting profitable service delivery.
 * Complete administrative tasks with accuracy, including documentation and reporting.


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