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# IT Support Specialist

- **Company:** Motion Recruitment Partners LLC.
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Salary:** $60,320.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Office, Microsoft PowerPoint, Laptops, GXP
- **Published:** August 12, 2026
- **Apply:** https://www.dice.com/job-detail/370d79b5-b581-4804-9c6f-3d3c0bfa4ac6

## About the Role

* Minimum of 2 years desktop support for PCs, laptops, and peripherals. Minimum of 2 years onsite support and remote support experience
 * Minimum of 2 years supporting mobile devices (Apple devices preferred)
 * High School Diploma required; Associates degree or Bachelors preferred
 * Valid Drivers license required
 * Outstanding customer service and organizational skills
 * Excellent communication and time management skills
 * Excellent working knowledge of the ITIL v3 processes in an IT service delivery
 * Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
 * Ability to lift 50 pounds

## Description

* This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
 * Assisting in projects around mobile, IT applications, and end user computing hardware.
 * Provide clear and timely updates to the project leaders
 * Digital Workplace Consulting
 * Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
 * Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
 * Proactively approach business functions to understand their processes and suggest methods to increase productivity
 * Hands-on technical support and operations
 * Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
 * 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
 * Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.


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