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# Desktop Support Specialist

- **Company:** The Fountain Group
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Salary:** $60,320.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Information Technology Operations, Microsoft PowerPoint, Peripherals, Laptops, GXP
- **Published:** August 12, 2026
- **Apply:** https://www.thefountaingroup.com/job/17448/desktop_support_specialist#apply-now-header

## About the Role

* High School Diploma required
 * Associate's or Bachelor's degree preferred
 * Valid Driver's License required, * 2+ years of desktop support for PCs, laptops, and peripherals
 * 2+ years of onsite and remote technical support
 * 2+ years supporting mobile devices; Apple devices preferred
 * 2+ years of hands-on 2nd-level IT support
 * ITIL v3 processes within an IT service delivery environment
 * Microsoft Office: Word, Excel, PowerPoint
 * Incident troubleshooting across network and system infrastructure
 * End-user computing hardware and IT application support
 * Support for specialized environments such as GxP, laboratories, and R&D
 * Ability to lift 50 pounds, * Digital Workplace consulting experience
 * Experience supporting mobile and end-user computing projects
 * Technical consultancy for business functions and workflow/process improvement
 * Experience supporting regulated or specialized IT environments

## Description

Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices. Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware. Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces. Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.


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