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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Knoxville, TN, United States - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, User Authentication, Bomgar, Cisco Systems VPN Client, Configuration Management, CompTIA Network+, CompTIA Security+, System Configuration, Multi-Factor Authentication, Virtual Private Networks (VPN), Microsoft Office, Network Administration, Windows PowerShell, Productivity Software, Remote Access Technology, Remote Infrastructure Management, Remote Service Software, Software Configuration Management, User Environment Management, Network Switches, Network Routing, Scripting, ServiceNow IT Service Management, Office365, Software Troubleshooting, Computer Equipment, Information Technology, Deployment Automation, Cisco, Servicenow - **Published:** August 12, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tn/knoxville/324b0640-372f-4609-8532-d66af8b0360e ## About the Role * Experience providing desktop or PC support in a Windows environment. * Knowledge of Windows operating systems and desktop hardware troubleshooting. * Experience imaging, staging, deploying, and supporting desktop and laptop devices. * Familiarity with Microsoft 365 (O365) and enterprise productivity tools. * Experience using IT ticketing systems such as ServiceNow. * Working knowledge of VPN technologies and multi-factor authentication solutions. * Strong troubleshooting, organizational, and problem-solving skills. * Excellent verbal and written communication skills. * Ability to support a large, geographically distributed user base. Preferred Qualifications * Experience with PowerShell scripting or other automation tools. * Familiarity with Clonezilla, IBM BigFix, or similar endpoint management platforms. * Experience using Bomgar or other remote support tools. * Knowledge of Active Directory administration. * Experience supporting Windows 11 deployments. * Industry certifications such as: + CompTIA A+ + CompTIA Network+ + CompTIA Security+, * Hands-on desktop support professional with strong Windows troubleshooting experience. * Comfortable managing device deployments, upgrades, and break/fix support in an enterprise environment. * Customer-focused individual who thrives in a fast-paced support organization. * Strong communicator capable of supporting employees across multiple locations and business units. Technologies Supported: * Windows 10/11 * Microsoft 365 (O365) * ServiceNow * PowerShell * Active Directory * Cisco VPN & MFA * Bomgar (or equivalent remote support tools) * IBM BigFix * Clonezilla * Printers and Peripheral Devices, Cisco Meraki Patch Panels Communication Self-Motivation Time Management Network Routing Customer Service Microsoft Office Computer Science Network Switches Telecommunications Time Off Management Smartphone Operation Device Configuration Network Administration Android (Operating System) Troubleshooting (Problem Solving) Software Configuration Management Hardware Configuration Management ## Description Scripting Operations Leadership Automation ServiceNow Clonezilla Microsoft 365 Authentications Problem Solving Desktop Support Customer Service Active Directory Operating Systems Microsoft Windows Inventory Staging Windows PowerShell Business Valuation Endpoint Management Lifecycle Management Microsoft Windows 10 CompTIA Certification Full Stack Development Artificial Intelligence Business Transformation Multi-Factor Authentication Virtual Private Networks (VPN) Technical Procedure Compliance Remote Infrastructure Management Troubleshooting (Problem Solving) BigFix (Endpoint Management Software), We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 employees across 300+ locations nationwide. This role is responsible for PC deployment, imaging, hardware and software support, troubleshooting, device lifecycle management, and customer support., The ideal candidate will have experience supporting Windows-based environments, strong troubleshooting skills, and a customer-focused mindset. This position offers the opportunity to work with modern endpoint management tools, Windows 11 deployments, and enterprise IT technologies., * Provide desktop support for a large-scale Windows environment with over 7,000 managed devices. * Perform installation, configuration, imaging, deployment, and replacement of desktop and laptop systems. * Stage and configure new PCs and printers for corporate users and remote field locations. * Support Windows 11 deployment initiatives, including device preparation, migration, and end-user support. * Troubleshoot hardware, software, operating system, networking, VPN, and peripheral device issues. * Manage break/fix activities and coordinate hardware replacement efforts as needed. * Utilize ServiceNow to manage incidents, service requests, and asset tracking. * Provide remote support using tools such as Bomgar or similar remote management solutions. * Assist with Microsoft 365 (O365) troubleshooting and user support. * Support Active Directory account administration, authentication, and access-related issues. * Troubleshoot VPN connectivity and multi-factor authentication (MFA) issues, including Cisco security solutions. * Leverage endpoint management and deployment tools such as IBM BigFix, Clonezilla, or similar technologies. * Create and maintain scripts, particularly PowerShell scripts, to automate administrative and support functions. * Document technical procedures, troubleshooting steps, and resolutions. * Deliver exceptional customer service while supporting users across corporate offices and remote field locations., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Analyst TEKsystems Knoxville, TN*Hybrid Bomgar Writing Scripting Operations Leadership Automation ServiceNow Clonezilla Microsoft 365 Authentications Problem Solving Desktop Support Customer Service Active Directory Operating Systems Microsoft Windows Inventory Staging Windows PowerShell Business Valuation Endpoint Management Lifecycle Management Microsoft Windows 10 CompTIA Certification Full Stack Development Artificial Intelligence Business Transformation Multi-Factor Authentication Virtual Private Networks (VPN) Technical Procedure Compliance Remote Infrastructure Management Troubleshooting (Problem Solving) BigFix (Endpoint Management Software) +0 ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)