> Markdown version of [/jobs/ext/2038701-microsoft-dynamics-365-customer-engagement-crm-manager](https://www.wearedevelopers.com/jobs/ext/2038701-microsoft-dynamics-365-customer-engagement-crm-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Microsoft Dynamics 365 Customer Engagement (CRM) Manager

- **Company:** RSM International
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Systems Development Life Cycle
- **Published:** August 12, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/microsoft-dynamics-365-customer-engagement-crm-manager-philadelphia-pa-usa-58915172

## About the Role

to client expectations and governance * Support continuous improvement of project management practices Tasks * 5-8 years of experience leading technical teams with project management and systems/technology development expertise * Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE * Demonstrated leadership in assembling, directing, and motivating high-performing teams * Business-facing skills and ability to liaise with clients and stakeholders * Strong financial analysis and planning understanding * Ability to multi-task and manage multiple responsibilities concurrently * Solid grasp of technology and aptitude for learning new technologies * Proven track record influencing, leading teams and driving change Key requirements * competitive benefits and compensation package * schedule flexibility * total rewards information provided * inclusive workplace and equal opportunity * accommodation for disabilities * discretionary bonus
potential

## Description

Experteer Overview In this role you lead Dynamics CE projects from planning through execution, ensuring delivery within scope, budget, and schedule. You collaborate with the Program Director and stakeholders to manage risk and maintain clear communications. You apply SDLC principles and cost-benefit analysis to drive successful CE implementations. You work across cross-functional teams to translate client needs into actionable project plans and outcomes. Compensation / Benefits * Plan, coordinate, and execute project activities throughout the lifecycle * Perform cost-benefit analysis across project phases * Communicate project status, risks, and issues to Program Director and stakeholders * Form and guide project teams, assign deliverables, and develop schedules and budgets * Manage objectives, budget, resources, and deliverables to achieve business goals * Adjust project plans to changing needs while adhering to SDLC * Oversee all aspects of CE implementations * Ensure alignment with client expectations and governance * Support continuous improvement of project management practices Tasks * 5-8 years of experience leading technical teams with project management and systems/technology development expertise * Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE * Demonstrated leadership in assembling, directing, and motivating high-performing teams * Business-facing skills and ability to liaise with clients and stakeholders * Strong financial analysis and planning understanding * Ability to multi-task and manage multiple responsibilities concurrently * Solid grasp of technology and aptitude for learning new technologies * Proven track record influencing, leading teams and driving change Key requirements * competitive benefits and compensation package * schedule flexibility * total rewards information provided * inclusive workplace and equal opportunity * accommodation for disabilities * discretionary bonus potential


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Navigating the AI Revolution in Software Development](https://www.wearedevelopers.com/videos/1266-navigating-the-ai-revolution-in-software-development)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Building Trustworthy AI in Industry: Beyond Traditional Cybersecurity](https://www.wearedevelopers.com/videos/1948-building-trustworthy-ai-in-industry-beyond-traditional-cybersecurity)
- [RAG like a hero with Docling](https://www.wearedevelopers.com/videos/1602-rag-like-a-hero-with-docling)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)