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# Computer Support Associate

- **Company:** Aditi Consulting
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $64,501.0
- **Contract:** Permanent contract
- **Skills:** JIRA, IBM Hardware Management Console, Software Troubleshooting, Computer Equipment, Servicenow
- **Published:** August 12, 2026
- **Apply:** https://www.dice.com/job-detail/84ccf79b-8b91-475e-bd20-0c55b8fab2fb

## About the Role

* Must be able to lift up to 50 lbs and stand/walk distances.
 * Metatarsals required from day one.
 * Minimum of 2 years of relevant experience.

Skills

 * Focus on break-fix for hardware/software and ensuring customer satisfaction.
 * Experience working and collaborating in a team environment to solve problems and lead projects within Jira.
 * Good communication skills to lead scrum practices and communicate with factory leaders.
 * Business casual dress code.

## Description

This position provides day-to-day operational support for a computing environment, ensuring the smooth running of systems and processes. The role requires a blend of technical and administrative skills, focusing on hardware/software troubleshooting, project organization, and customer satisfaction., * Provide basic operational support for computing environments following established procedures.

 * Monitor and perform standard processes or operations that are highly stable and consistent.
 * Manage onsite desktop hardware and software, including troubleshooting and printer hardware management.
 * Support server/network teams with smart hands support and conference room setup.
 * Manage asset lifecycle and computer deployments for unit customers.
 * Resolve trouble tickets from ServiceNow queues and update assets in ServiceNow.
 * Create and maintain basic documents and records, including contact lists, process logs, and problem incidence reports.
 * Recognize and resolve problems with pre-established solutions, reporting issues outside established procedures.
 * Maintain equipment, supplies, and data supporting processes or operations.
 * Apply technical knowledge to support processes or operations, such as basic printer operations and troubleshooting end-user tickets.


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