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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - Aftermarket - **Company:** Manitowoc Company, Inc. - **Location:** Shady Grove, PA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computer Literacy, Office365 - **Published:** August 12, 2026 - **Apply:** https://www.disabledperson.com/jobs/74190989-product-support-specialist-aftermarket ## About the Role * Computer literacy - Microsoft 365 suite * Good written and verbal communication skills * ERP experience Behavioral Competencies: * Effective Communication * Problem-solving * Positive Outlook * Customer focus Required Education and Experience: * Associate's or Technical Degree in a Business or Technical Field AND 2 years of experience * OR 6-8 years of experience in product support, customer support, or technical parts support role Preferred Education and Experience: * Associate's or Technical Degree in a Business or Technical Field AND 2 years of experience * OR 6-8 years of experience * Experience in: Product or customer support role, working with OEMs and/or distribution, heavy equipment * Crane industry experience preferred ## Description The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical parts support subject matter expert in a specific product line. Technical Service Specialist VI also coordinates critical issues with Manitowoc warehouse facilities, purchasing team, and technical service personnel., * Respond to contact center phone calls and customer service tickets * Timely quotation response and proactive follow-up * Participate in training and professional development activities, including technical training classes * Support after hours calls * Professional interaction with internal and external customers * Blueprint reading and interpretation of technical documentation * Be subject matter expert for supporting a single product line Safety - Maintain departmental housekeeping and 5S standards, perform job functions in a safe manner, wear all PPE required by Company Policy were required, know & follow established job specific and facility wide safety & health procedures and rules, participate in safety and health training & demonstrate competency based on training received, and bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can., * Sitting and Computer Use: Ability to sit for extended periods while working at a computer or participating in virtual meetings. * Mobility: Ability to move freely throughout the office and occasionally access the manufacturing floor or service areas. * Lifting and Carrying: Occasionally lift and carry items such as technical manuals, tools, or equipment up to 30 pounds. * Standing and Walking: Periods of standing or walking during inspections, site visits, or meetings in production areas. * Climbing and Bending: Occasional need to climb stairs, bend, or kneel when inspecting equipment or accessing technical components. * PPE Compliance: Ability to wear required personal protective equipment (PPE) such as safety glasses, hard hats, and steel-toed shoes when entering production or service areas. Health and Safety: * Maintain a Safe Workspace: Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups. * Adhere to Safety Policies: Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements. * Participate in Safety Training: Attend required safety briefings, ergonomic assessments, and emergency preparedness drills. * Promote a Safety-First Culture: Encourage open communication about safety concerns and actively support initiatives that enhance workplace well-being. * Report Hazards Promptly: Identify and report any unsafe conditions or incidents in the office or adjacent production areas. * Coordinate with Production Areas: When entering manufacturing zones, comply with PPE requirements and safety signage, and follow escort protocols if not authorized for independent access. * Support Mental and Physical Wellness: Utilize available wellness resources and promote a balanced, health-conscious work environment. * Collaborate with Safety Teams: Work with the Environmental Health & Safety (EHS) team to ensure compliance with OSHA and internal safety standards. Work Environment: * Office-Based Work (Monday-Thursday): Climate-controlled office environment four days a week. The office is equipped with standard business tools including computers, phones, and printers. Collaboration with cross-functional teams is frequent. * Remote Work (Friday): The role allows for remote work on Fridays, provided business needs are met. Employees are expected to maintain productivity, communication, and availability during standard business hours while working from home. * Collaborative Environment: Regular interaction with cross-functional teams including engineering, production, and customer service. * Occasional Shop Floor Exposure: Periodic visits to the manufacturing floor may be required for meetings, inspections, or coordination with production staff. During these visits: + Exposure to moderate noise, dust, and moving machinery may occur. + Personal Protective Equipment (PPE) such as safety glasses, hearing protection, and steel-toed shoes must be worn as required. + Awareness of forklift traffic, overhead cranes, and other industrial equipment is essential. * Safety-Focused Culture: All employees are expected to follow safety protocols and participate in ongoing safety training. * Travel Requirements: This position may require up to 10% travel, including visits to customer sites, service locations, or other company facilities. Travel may involve overnight stays and should be planned in coordination with the department manager. Travel Required: (Percentage 0-100) Domestic 10% Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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