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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** Insight Global - **Location:** Wilton, CT, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, System Configuration, Identity and Access Management, Virtual Private Networks (VPN), Network Connections, Office Suite, Airwatch, Azure Active Directory, User Provisioning Software, Wi-Fi Technology, Office365, Workspace ONE, Microsoft InTune, Adobe, Casper Suite, Laptops - **Published:** August 12, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/connecticut/wilton/it-field-support-technician/job-563251/ ## About the Role This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues., * 3-5+ years of hands-on IT support experience in a corporate or enterprise environment. * Experience providing onsite technical support and resolving hardware, software, networking, and user access issues. * Strong troubleshooting experience across both Windows and macOS environments. * Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. * Experience troubleshooting common end-user issues including: * VPN connectivity * Outlook synchronization * Adobe and other third-party applications * Printing and peripheral devices * WiFi and network connectivity * Experience supporting iPhones, iPads, and mobile devices. * Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management. * Experience imaging, configuring, deploying, and troubleshooting laptops and workstations. * Experience onboarding new hires and provisioning equipment. * Strong customer service and communication skills with the ability to interact professionally with employees at all levels. * Experience providing support to senior leadership, executives, or VIP users. * Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution. * Comfortable working onsite 5 days per week in a highly visible, customer-facing support role. Nice to Have Skills & Experience * Experience with Microsoft Intune. * Experience with Apple Business Manager (ABM). * Experience with Jamf. * Experience with Workspace ONE / AirWatch. * Experience enrolling and managing Mac devices through MDM platforms. * Experience troubleshooting device compliance and enrollment issues. -Mac Experience would be a added bonus but overall not required ## Description Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support. ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)