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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Incident Manager (1113) - **Company:** BC Forward - **Location:** Buffalo, NY, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $116,480.0 - **Contract:** Temporary contract - **Skills:** Cyber Security, Disaster Recovery, Distributed Systems, IT Management, Information Technology Operations, Mainframes, Information Technology - **Published:** August 12, 2026 - **Apply:** https://www.disabledperson.com/jobs/74203732-technology-incident-manager-1113 ## About the Role * Proficiency in incident coordination across infrastructure, applications, networks, and mainframes. * Strong analytical and problem-solving skills with sound decision-making under pressure. * Clear communication to technical and non-technical audiences, including leadership updates. * Conflict resolution, stakeholder management, and effective escalation practices. * Knowledge of business continuity, disaster recovery, and cybersecurity incident handling. * Familiarity with IT governance, standards, and ITIL processes. * Documentation discipline for incident timelines, actions, and outcomes. * 3+ years leading technical projects, incident response, or cross-functional technology initiatives. Preferred Skills: * Experience in a high-pressure, 24/7 IT operations or incident management environment. * ITIL Foundation certification, PMP, or relevant technical certifications. Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience. ## Description We are seeking a Technology Incident Manager to join our dynamic team. The ideal candidate will have strong experience in enterprise incident response, IT operations, and cross-functional coordination and a proven ability to lead rapid service restoration, minimize business impact, and drive continuous improvement., * Lead identification, assessment, and resolution of critical technology incidents affecting enterprise operations. * Facilitate and manage virtual incident response calls with technical and business stakeholders. * Rapidly determine scope and impact, engage appropriate support teams, and manage escalation paths. * Guide troubleshooting across distributed systems, networks, applications, and mainframes. * Collaborate with vendors and internal teams to drive resolution and ensure accurate, timely communications. * Escalate critical issues to senior leadership and provide consistent progress updates. * Partner with communications teams to deliver timely and accurate incident notifications. * Conduct post-incident reviews to identify root causes and drive process improvements and documentation updates. * Maintain and review critical application recovery documentation for accuracy and usability. * Support continuous improvement of incident detection, response, and recovery processes. * Participate in production readiness reviews to ensure alignment with incident management protocols. * Adhere to ITIL-based processes and contribute to incident management metrics and reporting. * Work overnight shifts as required and participate in a weekend on-call rotation. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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