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# Product Support Specialist

- **Company:** Bizaway
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Software as a Service, Computer Programming, Cursor (Graphical User Interface Elements)
- **Published:** August 13, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Previous experience in client-facing technical support, SaaS support, product support or similar roles.
 + Strong customer orientation, empathy and ability to manage client expectations with clear and timely communication.
 + Solid problem-solving skills, with a structured approach to investigating, reproducing and documenting technical issues.
 + Ability to explain technical topics in a simple and clear way to non-technical users.
 + Proficiency with Jira or an equivalent ticketing platform.
 + Good familiarity with Cursor and Claude.
 + Good familiarity with APIs, logs and basic technical troubleshooting.
 + Ability to collect and organize all relevant information for escalation, including screenshots, steps to reproduce, expected behaviour, actual behaviour, impact and urgency.
 + Excellent written and verbal communication skills; you know how to collaborate effectively with internal teams when escalation is required.
 + Strong ownership, attention to detail and follow-up mindset.
 + Confidence with English (Italian a plus).
We are also interested in

 + Experience in the travel industry or in enterprise settings.
 + Knowledge of programming basics will help you perform at your best.

## Description

We are looking for a technically skilled, customer-oriented and proactive Product Support specialist (m/w/d), eager to contribute to the growth and success of BizAway by supporting our clients with clear, effective and reliable technical assistance.
Your role in BizAway

 + Manage client-facing technical support requests through Jira, ensuring timely, clear and accurate responses.
 + Act as the main point of contact for clients on product and platform-related technical issues.
 + Analyze and troubleshoot client issues, identifying whether they are related to user guidance, configuration, platform behavior, bugs or product limitations.
 + Collect all relevant information before escalation, including screenshots, logs, steps to reproduce, expected behavior, actual behavior and business impact.
 + Escalate complex or confirmed issues to Product or Engineering with clear priority and complete context.
 + Keep the client updated throughout the resolution process, ensuring ownership and follow-up until closure.
 + Translate technical information into clear client-facing communication.
 + Identify recurring client issues and share structured feedback internally to support product improvement.
 + Contribute to FAQs, client-facing support guidelines and internal troubleshooting documentation.


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