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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** L&q View All Jobs - **Location:** Stretford, UK - **Salary:** £49,502.0 - £57,094.0 - **Contract:** Permanent contract - **Skills:** Application Services, Business Software, Issue Tracking Systems - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.co.uk/job/gbd710c9e7d9e71e6c9f633c27a1b0f753/eaa ## About the Role * Previous experience in Applications Management & Support, ideally working in a similar role in medium-large IT organisation * An ITIL background with formal qualifications at the foundation level is desirable * Previous experience in a customer-facing role ideally from working in a similar role in medium-large IT organisation * Good working knowledge of the Microsoft Operating environment and system, * Strong Technical understanding of at least one of the core L&Q platforms (NEC, Unit4, Total Mobile, DRS, Keystone, D365, or comparable applications) * Ability to explain technical issues to those with non-technical backgrounds. Strong written and verbal communication skills, with the ability to advise, and inform in a consultative manner ## Description We have a new opportunity! We are recruiting for an Application Support Analyst. It's an exciting time of change at L&Q as our Business Applications team is implementing a new Target Operating Model, as well as transformation and re platforming of our legacy applications. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As an Application Support Analyst, you will have accountability for the applications in the team's portfolio, ensuring that they are supported, performant and always meet the business needs 24/7. You will report into a Lead Applications Support Analyst and will work closely with our internal IT Service Desk, in-house squads and Product Owners. Ideally you will be a true problem solver with a track record in troubleshooting user issues and technical incidents, someone who is able to interpret data and draw logical conclusions. You will have strong communications skills and be able to able explain technical issues to those with non-technical backgrounds. You will be both technically minded and personable, in order to build close working relationships with Business Stakeholders and Suppliers. If this sounds like you, we would love for you to apply! Your impact in the role: * Providing second line support via the ticketing system, on a rota basis for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate. * As and when required providing out of hours support * Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA * Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts * Support the maintenance of a register of contracts and end dates and ensures that renewals and procurements are flagged in plenty of time * Building close relationships and working in partnership with Business Stakeholders and Suppliers. * Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required. * Maintaining the application strategy and roadmap * Taking ownership of priority incidents ensuring they are resolved in a timely manner * Internal and external Service Reviews ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Building Better Apps with React Native](https://www.wearedevelopers.com/videos/1466-building-better-apps-with-react-native) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)