> Markdown version of [/jobs/ext/2041236-endpoint-support-engineer-must-hold-full-and-valid-uk-driving-licence-and-have-access-to-a-vehicle](https://www.wearedevelopers.com/jobs/ext/2041236-endpoint-support-engineer-must-hold-full-and-valid-uk-driving-licence-and-have-access-to-a-vehicle). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Support Engineer (Must hold full and valid UK driving licence and have access to a vehicle) - **Company:** Your World Recruitment Group - **Location:** Norwich, UK - **Salary:** £36,504.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Software Applications, Data Integrity, Desktop Computing, Microsoft Office, Citrix Systems, RSA (Cryptosystem), Peripherals, Computer Equipment - **Published:** August 13, 2026 - **Apply:** https://www.yourworld.com/uk/professions/non-medical-non-clinical/it/endpoint-support-engineer-must-hold-full-and-valid-uk-driving-licence-and-have-access-to-a-vehicle-ptfn ## About the Role * Degree or equivalent experience in supporting computer desktop hardware. * Microsoft Certification (or equivalent experience). * ITIL Service Management Foundation certification or equivalent working knowledge. * Working knowledge of Active Directory (users, computers, security groups), Windows 11, Microsoft Office 365, Citrix, Sophos console, and asset management solutions. * Good keyboard/typing skills (RSA 2 or equivalent). Skills & Attributes * Customer Service: Proven background in a customer-facing IT environment; skilled at managing customer expectations, building confidence, and handling challenging situations calmly and professionally. * Problem Solving: Strong analytical abilities with a logical approach to troubleshooting and diagnosing issues. * Communication: Excellent verbal and written English communication skills, with the ability to convey technical guidance to non-technical end users. * Organisation: Ability to prioritise workload, work under pressure, meet strict targets, and pay close attention to detail. * Work Ethic: Self-motivated, proactive, forward-thinking, and possesses a positive "can-do" attitude with a willingness to take ownership of tasks. * Flexibility & Physical Requirements: Flexible with working hours when service demands require, comfortable working on own initiative, and capable of performing moderate physical activity on a frequent basis (e.g., handling hardware/equipment during rollouts). ## Description Endpoint Support Engineer (Must hold full and valid UK driving licence and have access to a vehicle), 2nd Line Support & Incident Management * Provide high-quality 2nd line support for both clinical and corporate NHS staff. * Record, update, and track all work, calls, and requests accurately within the IT Service Desk call management system in line with Service Level Agreements (SLAs). * Proactively investigate, diagnose, and resolve technical issues remotely via telephone or approved Digital Services tools to restore normal service as quickly as possible. * Prioritise, organise, and re-classify IT incidents and queries, ensuring comprehensive documentation of actions taken. * Monitor and track incidents, escalating hierarchically or functionally to the Endpoint Services Manager when targets are at risk. * Liaise with third-party suppliers to resolve faults or implement workarounds on tailored or national NHS systems. Hardware, Software & Infrastructure * Install, configure, repair, and maintain workstations, local software, peripherals, network settings, printing facilities, and telephone systems. * Build, upgrade, migrate, test, and deploy IT hardware and software applications within agreed SLA timescales. * Conduct site visits where necessary for hardware/software resolution, office moves, changes, and technology refresh projects. * Maintain Digital Services antivirus (Sophos console), data integrity within the service management tool, and ensure all endpoint asset information is kept strictly up to date. * Assist Endpoint Specialists with the development of new build images. Service Improvement & Collaboration * Contribute to 2nd line technical process mapping, keeping documentation updated and offering recommendations for service delivery improvements. * Deliver peer training within the Endpoint Engineering team to foster knowledge transfer and maintain a multi-skilled unit. * Communicate complex technical resolutions clearly and adapt language appropriately for non-technical users to manage customer expectations effectively. * Present a positive, professional image of Digital Services at all times while complying with all corporate policies. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)