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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Network Engineer (24/7 Shift) - **Company:** ECS - **Location:** Solihull, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Catalyst (Software), Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Network Architecture, Network Monitoring, Cisco Nexus Switches, Traffic Analysis, Virtual Local Area Networks, Wireless Networks, Firewalls (Computer Science), SC Clearance, Network Support, Fortinet, Routing & Switching, Cisco, Servicenow - **Published:** August 13, 2026 - **Apply:** https://www.totaljobs.com/job/2nd-line-network-engineer/ecs-job107836527 ## About the Role * Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. * Strong troubleshooting and incident management skills. * Experience supporting: * Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) * Cisco security and firewall technologies * Cisco Wireless Solutions * Broadband, WAN and connectivity services * VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable * Experience within a 24/7 support or NOC environment. * Exposure to enterprise networking technologies including Palo Alto and FortiGate. * Cisco, Fortinet or other relevant networking certifications. * Experience with network monitoring and traffic analysis tools About You You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7 ## Description We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing * Taking ownership of network-related incidents through to resolution. * Providing technical support via phone, monitoring platforms, and ticketing systems. * Troubleshooting routing, switching, firewall, wireless, and connectivity issues. * Accessing and supporting customer network infrastructure remotely. * Investigating performance issues, outages, and monitoring alerts. * Managing escalations and working closely with third-party suppliers and vendors. * Maintaining accurate technical documentation and incident records. * Participating in major incident response and structured 24/7 shift handovers. * Delivering excellent customer service while maintaining SLA performance. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)