> Markdown version of [/jobs/ext/2041541-it-support-engineer-e-dbs](https://www.wearedevelopers.com/jobs/ext/2041541-it-support-engineer-e-dbs). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer - e-DBS

- **Company:** Pearson Whiffin Recruitment Ltd
- **Location:** Manchester, UK
- **Salary:** £46,800.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Windows Servers, Networking Basics, TCP/IP, User Environment Management, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Connectivity Problems, Office365, Laptops
- **Published:** August 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-engineer-e-dbs/57234575

## About the Role

We are looking for an experienced Onsite Support Engineer to provide hands-on IT support within a busy user environment. This is an onsite role requiring strong technical troubleshooting skills, excellent communication, and the ability to resolve issues efficiently with minimal supervision.

Due to the nature of the environment, candidates must hold a current Enhanced DBS.

## Description

* Provide 1st and 2nd line technical support to users onsite.
 * Diagnose and resolve hardware, software, operating system, network and connectivity issues.
 * Support and troubleshoot Windows 10 and Windows 11 desktops and laptops.
 * Administer and support Windows Server environments.
 * Manage users, computers, groups, permissions and policies within Microsoft Active Directory.
 * Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi and general network connectivity issues.
 * Install, configure and maintain PCs, laptops, printers and other IT equipment.
 * Perform user account administration, password resets and access management.
 * Build, configure and deploy Windows devices.
 * Investigate incidents and service requests, escalating more complex problems where required.
 * Maintain accurate support records and technical documentation.
 * Provide professional, customer-focused support to users at all levels.

Essential Technical Skills

 * Windows Server
 * Windows 10 & Windows 11
 * Active Directory
 * Group Policy
 * DNS & DHCP
 * TCP/IP and networking fundamentals
 * LAN/WAN and Wi-Fi troubleshooting
 * PC/laptop hardware troubleshooting
 * Printers and peripheral devices
 * Microsoft 365 applications
 * Remote and onsite user support


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)