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# 1st Line Support Engineer

- **Company:** Reed
- **Location:** Birmingham, UK
- **Salary:** £31,200.0
- **Contract:** Temporary contract
- **Skills:** Network Topologies, Network Architecture, Network Planning and Design, Public Key Infrastructure
- **Published:** August 13, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support-engineer/57233802

## About the Role

* Strong attention to detail and an organised approach to work
 * Good communication skills, with the ability to explain information clearly
 * A proactive, positive, and collaborative mindset
 * Comfortable working in a fast-paced environment
 * Process orientated

Helpful but not essential:

 * Awareness of routers and switches
 * Understanding of network designs and topologies
 * Experience with IT and the Change process
 * CCNA certification (or working towards it)
 * ITIL fundamentals

## Description

The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way.

You don't need to tick every box, we value potential, people looking for a career change, transferable skills, and a willingness to learn.

What You'll Be Doing

 * Act as the first point of contact for WAN-related incidents and alerts
 * Perform triage, basic configuration, and 1st line troubleshooting
 * Monitor and maintain global network infrastructure
 * Reviewing and understanding network topology diagrams
 * Conduct impact assessments and provide detailed feedback to customers
 * Support the 1st Line shift team with day-to-day operations
 * Manage PKI certificate renewals


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