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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Mining Equipment) - **Company:** FINNING U K LTD - **Location:** Peterborough, UK - **Experience:** Expert - **Salary:** £250,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Business Systems, Information Systems, Microsoft PowerPoint, Information Technology - **Published:** August 13, 2026 - **Apply:** https://www.totaljobs.com/job/technical-support-engineer/finning-u-k-ltd-job107834101 ## About the Role * Good interpersonal skills * Fully conversant with Caterpillar & Finning computer systems including, but not limited to: Service Information System, Electronic Technician, Dealer Business System, Service Information Management System, Continuous Product Improvement, Dealer Solutions Network, Dealer Product Support Search, CAT Product Information System, Finning Product Problem Management, Proficient with Microsoft business systems (Word, Excel, PowerPoint, Access, Outlook), Attention to Process, Customer Service Knowledge Deep understanding of Caterpillar business structure and systems, * 7-10 years' experience of working with Caterpillar products * Engineering Apprenticeship plus 5-10 years of general engineering experience * Experience of Caterpillar business structure and systems * 6-sigma green belt accredited * Experience of Caterpillar warranty procedures and reporting systems ## Description Working closely with Caterpillar and our customer base, you will be responsible for handling new and existing product problems. This could be anything from engine failure to proactively evaluating and eliminating potential failures. Timely solutions are imperative with a proactive approach to minimizing impact to the business. You will also support new product introduction by working closely with Caterpillar on close field follow programs., * Identify & co-ordinate product problem resolution. Maintain product problem, risk, resolution & status report in Dealer product problem management system (DPPM) via DSN. * Work closely with Suppliers to improve product reliability & warranty expense. Monthly review with Caterpillar technical reps & service engineers demonstrating the output from the meeting (DPPM). Proactive approach via service letter, PIQ & field follow programmes. * Develop & maintain relationships with the service delivery network. Visibility within the service operations e.g. engineer tool box talks. Proactive communication of technical information via engineer forum. Provide coaching and mentoring for the technical network. * On-site critical customer / product problem assistance. Co-ordinate and assist service operations with on-site support to reduce customer & business impact including failure analysis & fire/incident investigation., * Produce monthly top five issues report to Service Technical Supervisor. * Provide information and Technical Support to Engineers to enable the first-time fix. * Product problem resolution in order to prohibit potential exposure of what could be up to £500k, worst case scenario. * Internal/external customer satisfaction. * Service response time. * DSN completion rate & satisfaction survey completion percentage. * PPM data accuracy. Safety & Priority PIP completion metrics. * PIQ DSN completion rate within predetermined time lines. * Financial: Reduce E&T Business Risk by £250-500K per annum. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Average Salary in Finland](https://www.wearedevelopers.com/magazine/356-average-salary-in-finland) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)