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# IT Support Analyst

- **Company:** FBI &TMT
- **Location:** Warrington, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Collaborative Software, System Center Configuration Manager, Networking Basics, Software Troubleshooting, Microsoft InTune, Information Technology, Servicenow
- **Published:** August 13, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-analyst/fbi-tmt-job107837403

## About the Role

* Proven experience in VIP / End User / Service Desk support
 * Strong troubleshooting across Windows, Microsoft 365 and enterprise tools
 * Experience with ServiceNow (or similar ITSM tools) and ITIL practices
 * Knowledge of Teams, AV, meeting room and collaboration technologies
 * Excellent communication skills and confidence working with senior stakeholders
 * Exposure to Intune, SCCM, Active Directory, Azure and networking basics
 * A proactive, calm and professional approach in fast-paced environments

## Description

We're looking for a highly capable VIP IT Support Analyst to deliver a premium, 'white-glove' IT experience to senior stakeholders and business leaders. This is a hands-on, highly visible role, combining Service Desk, onsite and field support across Warrington and nearby locations.

What You'll Do

 * Provide high-touch IT support to VIP and executive users
 * Own and resolve incidents end-to-end across L1-L3 support
 * Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms
 * Support business-critical meetings, events and senior stakeholder needs
 * Manage tickets via ServiceNow, ensuring clear communication and SLA adherence
 * Collaborate with wider IT teams and partners to resolve complex issues
 * Contribute to service improvement, knowledge sharing and user guidance


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