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# Mitarbeiter IT-Hotline / First-Level-Support

- **Company:** LÄMMERZAHL GmbH
- **Location:** Dortmund, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, Linux, Windows Servers
- **Published:** August 13, 2026
- **Apply:** https://www.adzuna.de/details/5840278011

## About the Role

* Erste Berufserfahrung im Kundenservice, technischen Support oder in einer vergleichbaren Tätigkeit
 * Technisches Grundverständnis und sicherer Umgang mit dem Computer
 * Grundkenntnisse in Windows; erste Kenntnisse in Linux, Windows Server oder Datenbanken sind von Vorteil
 * Freude am telefonischen Kundenkontakt
 * Freundliches, geduldiges und professionelles Auftreten
 * Strukturierte und zuverlässige Arbeitsweise
 * Sehr gute Deutschkenntnisse in Wort und Schrift

## Description

* Erste Analyse und Eingrenzung gemeldeter Probleme
 * Unterstützung der Kunden bei einfachen Fragen zur Bedienung unserer Softwareprodukte
 * Erfassung und Dokumentation aller Anfragen im Ticketsystem
 * Nachverfolgung offener Supportanfragen


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