> Markdown version of [/jobs/ext/2042370-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/2042370-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Specialist

- **Company:** AutoStore
- **Location:** Denver, CO, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Analytics Applications, Software as a Service, Log Analysis, Web Applications, Scripting, Performance Monitor
- **Published:** August 13, 2026
- **Apply:** https://autostore.wd3.myworkdayjobs.com/autostore/job/Denver-CO-USA/Software-Support-Specialist_JR102641

## About the Role

* 4+ years of experience in software technical support, or SaaS application support.
 * Experience troubleshooting web-based applications, cloud platforms, or software products.
 * Familiarity with scripting and log analysis
 * Experience troubleshooting network issues.
 * Knowledge of Analytical Tools for KPI Tracking
 * Knowledge of Case Tracking Tools
 * Experience using AI to build solutions that improve efficiency is a plus.
 * Bachelor's degree in a relevant field

## Description

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter. Your dedication to proactive problem-solving and ensuring partner satisfaction is essential for maintaining strong relationships and driving success within our partner network., * Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.

 * Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
 * Attend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights
 * Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
 * Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
 * Ability to create and present training and knowledge sharing materials
 * Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
 * Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
 * Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
 * Actively seek new knowledge
 * Apply analytical thinking to break down complex problems
 * Understand and can explain the key elements of AutoStore technology and business model
 * Make relevant knowledge accessible for others
 * Uphold a calm mindset when under pressure and in times of uncertainty
 * Participate in our on-call rotation.
 * Some travel may be required.


## Related Videos

- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes)
- [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)
- [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)