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# IT Support Technician

- **Company:** Rye Country Day School
- **Location:** Rye, NY, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Chrome OS, Information Systems, Networking Basics, Information Technology, Casper Suite, Laptops, User Accounts
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1a8b3f8d713eaeba

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree Computer Science, Information Systems, or a related field preferred (or equivalent experience/certifications).

 * Apple Certified Support Professional certification is a plus.
 * Two (2) or more years of experience working in an IT Office or similar environment, working in a school setting is a plus
 * Strong communication and interpersonal skills, with a proven ability to maintain patience and professionalism with users of varying technical abilities.
 * Demonstrate reliability, responsiveness, and strong organizational skills.

## Description

* Respond to routine support tickets, walk-up requests, and general help desk needs from students, faculty, and staff.
 * Troubleshoot laptops, user accounts, printers, phones, classroom technology, basic network connectivity issues, and common software or configuration problems across MacOS, iOS, Windows, and ChromeOS
 * Document all support interactions by keeping tickets updated with accurate notes, status changes, and resolution details.
 * Assist with large-scale summer deployments, device imaging, and classroom readiness for the upcoming academic year.
 * Assist users with password resets, login issues, device setup, peripheral connections, and general troubleshooting.
 * Help support events, presentations, and other campus activities requiring basic IT or AV assistance.
 * Support operational management of Apple devices through JAMF and Chromebooks through Google Admin, as assigned.
 * Help maintain device readiness, accessory inventory, and other support-related equipment.
 * Escalate more complex systems, infrastructure, or application issues appropriately
 * Provide timely and professional customer service while communicating clearly about issue status and resolution steps.
 * Stay current with the systems, devices, and support practices used by the school.
 * This role is expected to work collaboratively with the IT Manager and the rest of the IT team in support of daily campus operations
 * Show initiative in learning procedures, tools, and troubleshooting methods.
 * Other duties as assigned


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