> Markdown version of [/jobs/ext/2042816-microsoft-365-administrator](https://www.wearedevelopers.com/jobs/ext/2042816-microsoft-365-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft 365 Administrator - **Company:** Commonwealth of Massachusetts - **Location:** Chelsea, MA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Data Centers, Disaster Recovery, Domain Name System (DNS), Email Filtering, Microsoft Exchange Server, Subnetting, Lightweight Directory Access Protocols (LDAP), LISTSERV, Microsoft Office, Network Monitoring, Nslookup, Ping (Networking Utility), Public Key Infrastructure, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Engineering, Tcpdump, Office365, Ethereal, Information Technology, Perfmon, Servicenow - **Published:** August 13, 2026 - **Apply:** https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=260005FN ## About the Role * Knowledge of Active Directory, AD sites, replication, subnets, trusts, group policies, DNS, PKI. Experience with a multi-child domain multi-forest trusts in a large enterprise environment (60,000 + seats) a plus. * Experience with Proofpoint anti-SPAM appliances, LDAP, or similar directory synchronization anti-Spam products a plus, but not required. * Knowledge of Proofpoint Email Fraud Defense a plus but not required. * Strong troubleshooting ability of complex technical issues. * Experience with tools used for diagnosing and resolving Windows/Active Directory and Messaging related issues such as: PING, NSLOOKUP, Netstat, TCPView, NetMon, PerfMon, Microsoft Baseline Analyzer, Ethereal, LDP, WinRoute, ISinteg, MDBView, TCPDump, and Windows network monitoring tools. * Experience with tools used for diagnosing and resolving AD/Exchange problems. * Working knowledge on how to create and implement SSL certificates. * Possess a willingness to learn new technologies and share information. * Strong verbal and written communication skills, excellent documentation skills, and strong organization skills. * Strong analytical and critical thinking skills, excellent customer relationship skills, and possess the ability to establish and maintain a high level of trust, confidence, and respect. * Able to work both independently with minimal supervision, or within a team., Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree in a related field may substitute for one (1) year of the required experience. II. A Bachelor's degree or higher in a related field may substitute for the required experience. ## Description * Work with Senior Office 365 Engineers to deploy and support the enterprise Messaging and Directory Services environment that is comprised of a multi-domain Active Directory Forest, AAD Connect, Microsoft Exchange Hybrid on premise servers as they relate to Office365, Proofpoint E-Mail Hygiene appliances, and List server. * Perform upgrades for the systems mentioned above and assist in the on-going evaluation of the environment for optimal performance. * Write PowerShell Scripts for reporting, licensing, and troubleshooting Office365. * Assist in the configuration of Office365 Purview to ensure agency data is secured from view by other agencies and configure Office365 Retention and DLP Policies. * Creation of SharePoint Site Collections and ODFB account for agencies moving to Office365. * Learn and follow Commonwealth change management and operational procedures * Identify technology enhancements that would improve features offering and systems configuration. * Pro-actively participate in escalated issue resolution for the systems mentioned above. * Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues (in ServiceNow). * Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences. * Collaborate with team members to share knowledge and assist in mentoring interns and junior staff as needed. * Work on assigned projects and complete within timetable established by project leader. * Assist management in the ongoing effort to streamline systems support and reduce operational costs. * Adhere to technical policies, standards and best practices set forth by ITD management. * Proactively identify and successfully troubleshoot technical issues in a timely manner, provide leadership in problem resolution, and provide progress report to customers and management. Properly document all work done during troubleshooting and resolution. * Assist in developing, testing, documenting, and implementing disaster recovery procedures for the Directory and Messaging environment. * Occasional travel to professional seminars and conferences (less than 5%). * Local travel is required between Chelsea and Boston (less than 5%). * Required travel for disaster recovery testing or in the event of a declared disaster at the Data Center (less than 5%)., * Experience working with all aspects of Office365 including but not limited to (Exchange Online, SharePoint Online, OneDrive for Business, TEAMS). Global Administrator experience for a large-scale Office365 GCC environment (60,000+ seats) is a plus but not required. ## Related Videos - [Hacking MSSQL on Cloud. All of them. 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