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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FedNow Operations Center (FNOC) Specialist - **Company:** Federal Reserve Bank of Richmond - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $120,600.0 - $181,000.0 - **Contract:** Temporary contract - **Skills:** Automation of Tests, HP Systems Insight Manager, Backend, Servicenow - **Published:** August 13, 2026 - **Apply:** https://rb.wd5.myworkdayjobs.com/FRS/job/Boston-MA/FedNow-Operations-Center--FNOC--Specialist_R-0000033056-1 ## About the Role * Bachelor's degree with 5+ years relevant work experience; or 10+ years relevant work experience * Experience working within 24*7 support operations for a large enterprise * Ability to work in a demanding environment and handle multiple competing priorities * Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information * Initiative and innovation toward improving customer experience and Operations * Organized and detail-oriented with a love for creating order out of chaos * Motivated, energetic, adaptable team player with intellectual curiosity paired with a high growth-mindset It's added value if you have- * Expertise with ISO20022 messages * ITIL certification * Expertise using ServiceNow or similar tools within a large enterprise * Expertise using Application monitoring tools * Expertise within support operations spanning multiple contact channels * Expertise within support operations for a cloud-based service ## Description The FNOC Specialist is an experienced professional who possesses an in-depth knowledge of the role. The Specialist proposes potential solutions, including external practices, they anticipate roadblocks and drive innovation. The Specialist will interface with those outside their current work stream and engage across all levels of the program. They will provide expert guidance and technical support to clients and internal teams on all FedNow-related issues. In addition, the FNOC Specialist will perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks, support participant onboarding, and execute ongoing operational tasks for the FedNow Service. Heavy emphasis will be focused on driving operational efficiencies via process creation, standardization and automation. Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues. The FNOC Specialist will demonstrate their subject matter expertise by acting as an escalation point for the FNOC team. What will be expected of you - Product specialization * Demonstrate expertise of the FedNow Service & stay up to date on all the latest releases and development * Influence the Product roadmap by possessing an in-depth knowledge of Operations and our Customer needs * Independently identify gaps within the FedNow ecosystem and proactively create solutions * Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and drive appropriate solutions internally and externally * Support the customer through FedNow functionality updates * Provide guidance and documentation on frequent internal risk and compliance inquiries for audits Team support * Interview, develop, train and mentor new members of the team and provide ongoing training as needed * Develop and maintain comprehensive documentation for knowledge and procedures in addition to conducting team trainings * Perform periodic reviews and updates of internal procedures and knowledge articles Customer & Operations support * Facilitate high pressure troubleshooting calls with customers on Production issues * Provide guidance to fulfill all Service Requests escalated from Level 1 (L1) support * Articulate FedNow concepts in a clear and concise manner * Support the customer onboarding process for new FedNow customers * Perform verifications, onboarding and maintenance of participant profiles * Execute internal backend tasks for bank mergers and account closures related to the FedNow service * Consult on and perform periodic reviews and updates for publicly available Federal Reserve documentation Leadership * Drive and test automation ideas to support improving the customer experience and the FedNow Service * Flexibility to support a growing organization through multiple SME roles * Perform complex assignments while working independently with minimal to no guidance * Create and monitor customer and internal success metrics and KPIs * Provide expert guidance on daily backend operational activities for billing, accounting and reconciliation * Adopt a continuous improvement mindset by identifying and providing feedback on efficiency opportunities Promote culture * Support a culture of continuous improvement by providing performance feedback for team members * Promote a psychologically safe environment through compassionate leadership * Present to all levels of leadership, partner teams and external customers ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [How to add test automation to your project: The good, the bad, and the ugly](https://www.wearedevelopers.com/videos/1668-how-to-add-test-automation-to-your-project-the-good-the-bad-and-the-ugly) - [Robots are coming into the wild! 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