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# Technology Services Office Manager

- **Company:** State of South Carolina
- **Location:** York County, SC, United States (Remote available)
- **Salary:** $50,820.0 - $61,100.0
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, Computer Equipment
- **Published:** August 13, 2026
- **Apply:** https://www.careerjet.com/job/us75ddce828f16eeaede280db786f7f498/eaa

## About the Role

* High School diploma and two years of relevant work experience, or an associate's degree or bachelor's degree in a computer-related field.
 * Excellent customer-focused service skills.
 * Effective interpersonal skills and the ability to establish and maintain effective working relationships with administrators, faculty, staff and students.
 * Effective decision-making skills and the ability to work independently.
 * Ability to communicate effectively both verbally and in writing while maintaining strict confidentiality.
 * Ability to create and maintain production schedules.

 * Proficiency with common office application software.
 * Customer service experience.
 * Team lead or supervisory experience.

## Description

Reporting to the Service Desk Manager, the Technology Services Office Manager oversees the creation of identification cards and computer accounts, provides direct interactions with customers and manages the day-to-day operations of the Technology Services Office.

 * Supervises a team of student assistants responsible for the daily operations of the office.
 * Recruits, trains, schedules, mentors and evaluates student employees.
 * Serves as the primary escalation point for complex issues and customer concerns.
 * Oversees the creation and assignment of university identification cards and computer accounts, troubleshoots credentialing system issues and ensures the accurate maintenance, storage and retention of request forms and other documentation.
 * Provides frontline technical support to students, faculty and staff by responding to inquiries and resolving issues related to personally owned computer hardware and software.
 * Communicates through multiple media such as phone, email, Microsoft Teams and in-person interactions.
 * Utilizes established troubleshooting methodologies to analyze, diagnose and resolve technical problems.
 * Recommends preventative measures and best practices to minimize future issues.
 * Completes assigned service requests in a timely manner, ensuring accurate documentation and effective resolution of customer issues.
 * Monitors and administers the university's cybersecurity awareness training program.
 * Assigns required training through the designated cloud-based learning platform.
 * Tracks completion rates and ensures compliance with established policies and deadlines.
 * Implements follow-up procedures for overdue training.


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