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# Remote Social Media Agent

- **Company:** NTT DATA, Inc.
- **Location:** Cleveland, OH, United States
- **Salary:** $43,680.0
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Information Technology Consulting, AI Infrastructure
- **Published:** August 13, 2026
- **Apply:** https://myvalleyjobstoday.com/jobs/apply/ats-redirect/?id=2924769374-2

## About the Role

* 2 years experience customer service
 * Extensive "hands on" experience with social media/marketing
 * 2 years experience office environment
 * Social Media experience
 * 1 year experience Microsoft Office Suite
 * High School Diploma/GED
 * Must be English Speaker

## Description

* Provide quality customer service experience to our consumers and customers
 * Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
 * Gain a working knowledge of Company systems and processes
 * Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
 * Problem solved in a professional and effective manner.
 * Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.).
 * Answer incoming faxes, calls, voicemail, emails and input data and file.
 * Address issues to provide first call resolution.

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowed during training period*** Required schedule availability for this position is Monday-Friday 11:00am-7:00pm Atlantic time. Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.


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