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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT/Helpdesk Spt Spec I - **Company:** SimVentions Inc. - **Location:** Ruther Glen, VA, United States - **Experience:** Starter - **Salary:** $41,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Identity and Access Management, Networking Hardware, Azure Active Directory, Software Deployment, Software Engineering, Software Systems, Computer Networking Systems, Peripherals, Computer Equipment, Zendesk, Hardware Debugging - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.com/job/us759fc69efd7e2a2d390847ac9ca8111b/eaa ## About the Role Ability to obtain a secret security clearance is required. Requirements: * 0-2 years experience working in a customer facing technical support environment * Proficiency with Microsoft 365 * Proficiency with Windows Operating Systems * A solid understanding of hardware, software, and network systems, including troubleshooting common technical issues * Strong knowledge of video conferencing platforms such as Microsoft Teams * Strong technical documentation skills, including documenting troubleshooting steps, resolutions, and knowledge base articles * Willingness to collaborate with team members and escalate issues to higher levels of support when necessary * Capability to handle multiple support inquiries simultaneously while maintaining accuracy and a high level of customer satisfaction * Ability to receive input from various sources, effectively prioritize tasks, and successfully complete them within a specified timeframe * Strong interpersonal and communication skills to provide excellent customer support while remaining patient and empathetic * Ability to work flexible hours as necessary, * Proficiency with the Zendesk help desk system * Experience providing technical A/V support for in-person, hybrid, and virtual meetings, including troubleshooting projectors, displays, microphones, sound systems, and other conference room technology. * Familiarity with Microsoft Active Directory and/or Microsoft Entra ID, including basic user account and access management. Education: GED or High School Diploma Compensation: Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements. ## Description In this role, you will provide Tier I technical support to end users via phone, in person, and through the help desk ticketing system. You will troubleshoot hardware and software issues, apply diagnostic techniques to resolve technical problems, and escalate more complex issues as needed. Responsibilities include maintaining the help desk system, installing and configuring computers and peripherals, and supporting corporate network hardware and software. This position also provides A/V and meeting support for in-person, hybrid, and virtual meetings. Travel: Weekly to the Dahlgren Office Clearance, * Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets in a timely manner. * Answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. * Troubleshoot configuration issues, software installations, hardware repair (including inhouse repair or coordinating depot or warranty services) to support day-to-day operations. * Test new hardware and software systems and packages prior to deployment. * Coordinate and resolve technical, scheduling, and delivery issues associated with technical refresh, asset tracking, and life-cycle sustainment. * Manage and track all issued, reclaimed, removed, and relocated capital IT assets. * Compose instructional documentation and videos to provide end-users with step-by-step processes on the proper method to utilize specific hardware and software. * Provide meeting support and technical A/V support for in-person, hybrid, and virtual meetings. * Troubleshoot and resolve A/V equipment problems, such as projectors, displays, microphones, and sound systems. * Assist with video conferencing setup, configuration, and troubleshooting (e.g., Microsoft Teams). * Create and update documentation related to A/V equipment, configurations, and troubleshooting procedures. * Provide training and guidance to end-users on the proper use of A/V equipment and video conferencing tools. * Alerts management to recurring problems and patterns of problems. Provides recommendations to resolve problems. * Provides an outstanding customer service experience in a variety of circumstances across all organizational levels. * Various projects and tasking as assigned. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Coding an Immersive Copilot using Unity / .NET and Azure OpenAI!](https://www.wearedevelopers.com/videos/1204-coding-an-immersive-copilot-using-unity-net-and-azure-openai) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)