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# Technical Support Coordinator

- **Company:** CareerCircle
- **Location:** Middleton, WI, United States
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Databases, Issue Tracking Systems, Microsoft Office, Information Technology, Servicenow
- **Published:** August 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/middleton/6a9ef9c4-8edd-4901-b6af-1e36987cdb48

## About the Role

Coordinating
Multitasking
Communication
Outbound Calls
Detail Oriented
Customer Service
Microsoft Office
Technical Support, * Currently pursuing or have completed a degree, certification, or technical training program in Information Technology or a related field.

 * Strong customer service and communication skills.
 * Ability to multitask and manage multiple priorities simultaneously.
 * Strong attention to detail and documentation skills.
 * Comfortable working with databases, ticketing systems, and Microsoft Office applications.
 * Ability to troubleshoot issues, evaluate root causes, and coordinate resolutions.

## Description

Our client is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for field technicians, providing real-time support, troubleshooting assistance, status tracking, and coordination throughout the installation process.

The ideal candidate is highly organized, customer service-oriented, and comfortable working in a fast-paced environment where they will communicate with technicians, document project updates, and ensure successful completion of technology deployments.

This is a first shift, onsite position in Middleton, WI., * Serve as the primary contact for field technicians by handling inbound support calls and requests.

 * Make outbound calls to technicians to gather project status updates, provide guidance, and resolve issues that may impact project completion.
 * Document technician activity, project progress, and support interactions accurately within company systems.
 * Coordinate and communicate next steps to technicians performing installation and service work.
 * Verify that all required site arrangements, equipment deliveries, and project prerequisites have been completed prior to scheduling work.
 * Confirm successful installation and functionality of equipment following project completion.
 * Manage and close completed service requests within ServiceNow and other customer systems.
 * Enter project updates and maintain accurate records in accordance with established processes and customer requirements.
 * Escalate issues as needed and assist with coordinating resolutions to support timely project completion., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Related Jobs
Technical Support Coordinator
TEKsystems

Middleton, WI*On-Site

Scheduling
Operations
ServiceNow
Coordinating
Multitasking
Communication
Outbound Calls
Detail Oriented
Customer Service
Microsoft Office
Technical Support
Business Valuation
Technical Training
Information Technology
Full Stack Development
Artificial Intelligence
Business Transformation
Troubleshooting (Problem Solving)
+0
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