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# System Support Technician II

- **Company:** Rieth-Riley Construction Co., Inc.
- **Location:** Goshen, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Monitoring of Systems, Microsoft Software, Windows Servers, Windows PowerShell, Office365, Reliability of Systems, Microsoft InTune, Information Technology, Laptops, Network Server
- **Published:** August 13, 2026
- **Apply:** https://www.careerjet.com/job/usf6daa6a1d0399bba4240b2c675b88c18/eaa

## About the Role

* Bachelor's degree required, computer and information technology or related field
 * Five (5) years of experience preferred. Minimum (2) years required.
 * Regional travel to area offices required
 * Strong quantitative and analytical skills
 * Adaptable and able to thrive in a fast paced, high-pressure environment
 * Strong customer service skills
 * Self-motivated; ability to work independently
 * Good written and verbal communication skills
 * High degree of attention to detail

## Description

This role provides advanced technical support, resolves complex issues, maintains system reliability and security, and serves as a technical resource for employees across local and remote locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 * Manage hardware and software asset inventory, including procurement, deployment, tracking, and lifecycle management.
 * Configure, deploy, and support computers, mobile devices, and peripheral equipment to meet the needs of employees in local and remote offices.
 * Install, maintain, and upgrade operating systems, applications, and hardware on PCs, laptops, and iPads.
 * Administer and support Microsoft technologies, including Windows Server 2022+, Microsoft 365 applications and administration, Active Directory, Intune, and PowerShell scripting.
 * Support and maintain servers, printers, copiers, and related infrastructure systems.
 * Support and maintain security camera systems and electronic door access control systems.
 * Monitor system performance and respond to alerts generated by monitoring and management tools.
 * Create and maintain technical documentation and standard operating procedures
 * Serve as an escalation point for complex technical issues and assist in mentoring junior support staff when needed.
 * Participate in IT projects, technology deployments, and infrastructure improvements as assigned.
 * Perform special projects and other duties as assigned by the IT Manager or Technical Services Manager.


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