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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Service Analyst - **Company:** VACO LLC - **Location:** Columbia, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Artificial Intelligence, User Authentication, Microsoft Azure, Microsoft Outlook, Information Systems, Computer Maintenance, Databases, Design of User Interfaces, Human-Computer Interaction, Issue Tracking Systems, Microsoft Software, Azure Active Directory, Server Administration, Microsoft InTune, Information Technology, Cisco, User Administration, Servicenow - **Published:** August 13, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-service-analyst-columbia-md--f3e70999-bba4-4e71-92b0-8fbe809f6ab1 ## About the Role We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges. The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this role requires the ability to support users both in person and through phone, email, chat, and ticketing systems while maintaining high standards of professionalism and responsiveness., * 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience * Experience supporting Microsoft 365 environments * Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune * Experience with ServiceNow, Freshservice, or similar ticketing systems * Understanding of MFA technologies and end-user security support * Strong communication, customer service, and problem-solving skills * Ability to work independently and manage a highly visible support environment What Makes Someone Successful * Professional and polished communication style * Strong customer-service mindset with a "white glove" approach to support * Ability to build relationships with users and leadership alike * Comfortable handling technical issues while maintaining a positive user experience * Self-motivated, dependable, and able to take ownership of support responsibilities, Analysis Skills, Artificial Intelligence (AI), Authentication, Cisco Network Systems, Communication Skills, Computer Maintenance, Customer Relations, Customer Support/Service, Desktop Administration, Documentation, English Language, Hair Styling, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Leadership, Maintain Compliance, Microsoft Access Database, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows System Administration, On Site Support, Problem Solving Skills, Process Improvement, Service Level Agreement (SLA), ServiceNow, Software Administration, State Laws and Regulations, Technical Support, Time Management, User Interface/Experience (UI/UX) ## Description * Provide Tier 1/Tier 2 technical support for end users * Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues * Support Active Directory / Entra ID user administration * Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms * Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar) * Deliver outstanding customer service to employees across all levels of the organization * Maintain SLA compliance and ensure timely ticket resolution * Create and maintain documentation, knowledge articles, and training materials * Collaborate with remote IT teams to resolve escalated issues * Identify opportunities to improve support processes and user experience ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)